Barceló Bávaro Beach - Adults Only - All Inclusive

Disaster. 1-We booked the Barceló Bavaro Adults-only just to discover during checking that it was closed, and they were shoving us in here without even asking. 2- 2.5hs to check-in (yes, you are waiting standing in no AC, in 90 degree weather) 3- Forgot to give us Wifi access and had to stand in line again 4- Wifi was TERRIBLE (drops every few minutes) 5- All restaurants unavailable for the next 2 days, so we were forced to eat at the buffet. 6- We are not picky eaters and love buffets (that tells you something) but this was SO bad. No Covid-measures. Lines for everything. Chaos, total chaos. 7- They packed to hotel at 100% capacity. They lowered the prices for locals so this place was PACKED. No issues with the locals, except for all those who brought their sound systems with super loud music, and closed off sections of the pool to smoke their hookah and marihuana. Not a great scene. Not very relaxing. 8- Won't allow you to bring food from the outside. 9- No Covid measures. They will attempt to pack you with all the people, and yell at you (as they yelled at us) if you don't sit with the crowds at the buffet, and sit in the furthermost dinning area (the shut down the are so the can have most people sitting close to each other) 10- Don't let me forget the glass doors that allow you to see your significant other's silhouette while sitting on the toilet. Also, the door does not go all the way to the top, so the bathroom noises are magnified. We could go on.

It’s a huge resort that should definitely adapt its staff resources to the size as they are in clear shortage of personnel. While it aspires to be a top exclusive place, the overal quality of the services was somewhat mediocre (and with awful drinks at the bar). The most positive aspect was that the sea colour is absolutely stunning.

I was supposed to go to Barcelo Bavaro Beach but they sent me to Barcelo Bavaro Palace without a previous warning. Nobody tried to explain why the hotel was closed, and no apologies were given. Buffet was poor (limited options) and service was far from being excellent. Hotel offered no entertainment at nights. There was nothing to do after 10 but sleep. The hotel have 14 restaurants a la carte. Only 4 were opened. We had to wait almost one hour to check in since there was a lot of people arriving to the hotel at the same time. Not to mention that people in the reception were slow. We slept one night without air conditioner, the day after they said that they were working on it. Last thing, the room was 10 minutes walk from the reception and restaurants since the resort is huge. They should have golf carts to transport people those long distances.

There is no social distancing. When you check in and check out the wait is long and it’s the same line. And the way they treat the people at the front desk is as if you weren’t asking. And they wouldn’t even offer water you have to wait to get to the restaurant to get a drink.

I absolutely loved everything. The hotel is beautiful and the service was AMAZING. I loved every single night. We stayed for a week and I hope to go back soon. Patricia & Maribel are the best! they work at the casino. Highly recommend this hotel.

Food was ok. Costumer service ok. Pool and beach was amazing. Drinks was good. Hotels and area was very clean. Costumer service can improve and food as well.

The check-in took two hours! We had to stand in line in a lobby with no air conditioning on a hot afternoon. They have so many paper forms to fill out that they're stapled in a bundle. We were given the same room for our two back-to-back reservations for seven days, but after four days we suddenly had no wifi and were locked out of our room. We had to stand in line in the same hot lobby for 15 minutes to do the check-out. The worst lobby service in 10 years going to PC. However, the room was amazing (soft, comfortable bed), the pools were gorgeous, and the French and Mexican restaurants were so good we ate twice in each one. Adelmis at Mexico Lindo was spectacular. They only have Presidente beer, so we had a lot of champagne instead. The beach was nice, but the seaweed was removed only once in a week. They waived the fee for wifi and for the specialty restaurants because of the Wuhan virus, but they nickel-and-dime you to play pool and other games. Ridiculous!

We had a great time there .....overall everything was good we really enjoyed our stay

Very nice. The people where very kind and friendly.

We booked to stay at Barceló Bávaro Beach -Adult Only - All inclusive but this was closed and Barceló transfer the reservation to Barceló Bávaro Palace -all inclusive . We were very disappointed with Expedia because didn’t send to us any notification about it . But the Barceló Bávaro Palace have a excellent customer services .