Hotel Riviera Caribe Maya

I liked the location & felt safe . The BIGGEST ISSUE we had wrre the MATTRESES.... you can actually touch & feel the metal springs. The springs were digging in our hips & back. Could Not get comfortable. A MUST is BUY comfortable Mattresses or you will lose business. Pillows need to soft..our pillows felt like tennus balls in them.A Toilet paper holder is a must. A couple of hooks nneded to hang towels & for clothes when dressing. Refrigerator wasn't working or outlet in sink area didnt work. These items should be checked prior to a person coming in. Just so people are Comfortable their whole stay.

Everything was nice in this hotel. Friendly people.

Good spot... good wifi... good location

The hotel was in a good location for shopping 5th avenue, the hotel has potential, atmosphere is good, but the king bed was rock hard with no give, only came with two small pillows and the front desk doesnt have any extra pillows or blankets to offer. The continental breakfast is really basic and the ham & cheese is sliced about as thin as you possibly could, and they use a griddle as a toaster so you have to wait for 15 minutes to get a piece of toast.

Decent, clean, well-run hotel. My only gripe was that the shower head was angled in such a way that it was impossible to use the shower without flooding the bathroom (and some of the bedroom), which I think contributed to the persistent smell of mildew in our room. The pool was a nice feature, and the staff were all very nice and helpful.

amazing location, near of.everything, you don't need a taxi to get to the beach or the tour ist bars

This is an older hotel that happens to be in a good location but has been a little neglected. It has not changed much in the past few years. It offers budget accommodation in a good location. The rooms are basic with a bit drab décor. The rooms do have a balcony facing the central courtyard where there is a pool. The bathrooms do not have exhaust fans, so mold and humidity are a problem in the bathrooms.

the hotel was awesome and cozy. I would definitely book again especially EVERYTHING being so close.

Location was amazing! Close to everything. Rooms spacious and comfortable. Front desk could be a little more friendly. When I told them we had 2 towels for 5 people the woman said they were "out." The next morning when I told the desk at first they didn't believe me, then he did me the favor of getting them and handed me two. I said,"we are five people and we only have 2 towels" and he said, "no you told me you needed two". Really? I am going to have to beg for one towel a person?

Everything was an old and amortized.Bed uncomfartable, towels very old, rooms were somewhat clean but cheaply made and amortized.Mexican style batroom, the sink was at 1.20cm high, the shower was rusty and not moving in any direction. Small flattv wihout HD channels only local free chanels.Pool was dirty.But the breakfast was the biggest ever joke i have seen. The lady on the reception looked like she was not happy to be there or she was stressed out. No wonder she was alwyas there. I asked her for money exchange, she told me that there was only one near by but opened after 9am, turned out 50m from the hotel there was one opened 24 hours. The good things: good location.