Taj Lands End

Short trip, great view fm room

Such a horrible, horrible experience at this joke of a hotel. They upgraded us to a “luxury room” after we complained about their poor service and poor facilities. The luxury room had BED BUGS! My daughter woke up with bite marks and when I inspected the sheets there were blood marks all over! They came to inspect the room and the duty manager told me that no one has ever complained of bed bugs. She was trying to convince me that it was not bed bugs. Seconds later, the housekeeping manager tells me, in front of her, that they haven’t received a bed bug complaint in months. So they obviously have had bed bug issues, and it is nearly impossible to get rid of bed bugs. I was checking out of the hotel that night so I asked them to take all our suitcases, launder all our clothes and seal them in plastic bags, and treat all the suitcases because I was petrified that we’ll bring bed bugs back with us to New York. They instead offered to sanitize our clothes and treat the suitcases, which I agreed to. When the suitcases came back the clothes were NOT sealed in plastic bags, and I swear to god I must have told them a hundred times to seal the clothes in plastic bags! By that time I was too exhausted to say anything else and we were leaving soon, so I let it be. I’ve been unpacking this morning and so many of our clothes have this weird yellow stain on them

It was clean, comfortable, and staff was extremely helpful.

It's a very nice experience to stay I love stay again and again

Our check in took ages. Longest it has ever taken at a Taj property. There were many people behind the desks - but it seemed like they weren’t interested in customers checking in at all. Each check in was taking them an abnormally long time. Senior managers just stood around watching the fun. Mentioning all of this - cause I have never seen this sort of service at a Taj hotel / property before. We booked and paid for a sea facing room - instead we were given a corner room overlooking Bandra with the sea to one side - not what we paid for - However, we were told that’s all there was. Again never happened before.