Hilton Cologne

Hotel hold a deposit money on my card twice after arrival for each night. As receptionist explained just in case i have a breakfast in hotel. Does that mattered to hotel that i booked room with no breakfast? Then receptionist said money was released. After contacting bank that turned out as a lie. Such a confusion. Won't stay there ever again and don't recommend anyone to stay there because of the hassle.

Excellent room facilities and breakfast. Free room wifi after becoming a member of Hilton hotel group (free of charge). I used the express check out service by filling in a form with email addresd stated, and dropping the keys into a desigbated box. It has been more than one week already, no customer receipt has ever been received, even after contacting customer service officer online twice. I don't know the reason, I can reveive all promotional information from the hotel but not the invoice. Cross check with the staff, correct email address used. I can only rely on my credit card monthly statement to see if there is any overcharge made by the hotel.

Excellent location, only few min walk to cologne train station and cologne church. Room is very good, bath room is big.

The wifi was provided but didn't work for me. Even after resetting my devices and talking to the front desk.

The breakfast had a very good choice the room was very clean. The hotel was well situated to walk to the cathedral and the stations