Courtyard by Marriott Düsseldorf Seestern

When I arrived for check in, the receptionist wanted to put a €40 holding deposit on my credit card to cover any expenses. That evening, I put a couple of drinks on my room and breakfast, th next morning, I expected this to be taken from my deposit and the balance returned to my card. Not the case, another €40 was taken on the morning of check out, together with the €35 I had put on my room with drinks and breakfast. I was told that €40 a day were put on my card and the expenses I had added to my room. My now €80 for two days in the hotel, (although less than a 24hr period would be credited back to my card in approximately 8 to 10 days......Un-negotiable and not acceptable. I will never allow this sort of scam, holding my money again. Its a disgrace. Not happy.

Great stay

The property is located in the suburbs of Düsseldorf. The hotel is clean, the rooms are quite big and the staff is very friendly. The hotel is only 8min walking distance from the tram station.

Large bedrooms, with in walking distance to may locations

I will cam back ex time

The only 2 observarions I have are..... The internet was not stable and failed 3 out of 6 days I stayed, I managed to do some work those days but the internet failed a lot those days. In the case of the heating, it makes noises all the time, so it can become anoying while sleeping. In this case I am talking about room 516, all other amenities were really good, friendly staff, great breakfast, close to a train station, very good

At check in, they informed me they had no rooms left. Despite paying for my room three months ago, they were going to send me to another hotel and graciously offered to pay for my taxi to get there. After I expressed my disappointment at this “solution” they went back to the computer and “found” a suite which they could have put me in in the first place. I was there for four nights on business and found this experience very unpleasant. After I complained to Hotels.com, they apologized.

Terrible staff and reception. They billed me twice for the same room and won’t take care of it. A week has past since emailing and calling them for help.

The hotel is fine . Location is not convenient The room had a strong peculiar smell

Had a wonderful stay at this hotel. Nice big spacious well Maintained rooms, good beds & great breakfast ! Got the high floor room facing with city view . Very comfortable.