Best Western Nouvel Orléans Montparnasse – Paříž

Great hotel, staff and breakfast, but poor sound insulation.we could hear our neighbors talking And in the toilet!!! The door mechanisms are loud and woke us during the night.

I would like the staff to be more polite. When we had a problem with our room, they moved us to the other but No one said " Sorry for any inconvenience" Very, very disappointing.

**PROS** * Room was ready at 10:30 when we arrived * Location is across the street from a Metro stop and about a 5 minute walk from an RER station * Room was small, comfortable and clean * Bathroom was spotless and well appointed (no shower curtain) with L'Occitane amenities * Good water pressures in shower * Front desk staff were fluent in English, helpful, and polite **NEUTRAL OBSERVATIONS ** * Not much storage space * Elevator is VERY small and slow * The handrail for the spiraled staircase feels rickety, and the steps are narrow on the inner part of the spiral * Hotel does NOT provide washcloths but they can be requested at the front desk * Room came with bottled water, a Nespresso machine and a few pods, instant coffee, and tea * There was a mini-fridge that got cool but not cold * There wasn’t much GOOD food near the hotel * You need a key card to turn on the room lights. This did NOT affect items plugged into outlets * We only had one room key. When exiting the hotel, we were to turn the key in to the front desk **CONS** * Our king bed was two twin beds pushed together. The division between the beds was was very firm compared to the well-worn centers of the individual beds. The beds themselves were good * Wi-Fi was awful * A/C was off during our stay, so the only option was heat and housekeeping kept cranking the thermostat. We often returned to find our room at 26c (79f) * Noise from the street was really loud when we had the windows open

We were a family of 4. We love that the hotel Is directly across from the metro. Also, there is a small grocery store, a laundromat, and an incredible kebab place.

Very friendly staff; the area is good not great; boulangerie is close; metro and RER blue line is close which is very convenient; room is small but clean; elevator is very small but is sufficient.