Le Relais Madeleine

The elevator in the property was undergoing replacement/long term repair and this was not informed to us when we booked or anytime between booking and checking-in. We were told at 11pm when checking-in. When asked if we could have a lower floor, the request was declined and we were assigned a room on the 4th floor. The person checking us in said he was a temp and I should speak to the management in the morning. He offered to help carry any "one" of our three bags to the room. We were left to carry 2 bags up 4 floors. The next morning, when I brought it up with the front desk, they flatly refused to compensate us in any way other than to help with all our bags upon check-out. They said they had put this information up on hotels.com 2 months prior to our check-in. This was obviously much after we had booked the hotel. Other than the lack of pro-active communication, they didn't mention it to me when I called them a couple of days prior to our arrival to let them know we'd be arriving late. Including breakfast or at least a bottle of wine would have gone a long way to show empathy for the situation. I've stayed at the hotel in the past, but this will definitely be our last visit here. We felt cheated as they withheld information about the elevator and refused to take responsibility for it.

Great hotel and location

The escalator is not working for 3 whole days.

Area is a little sketchy. The ever changing staff were indifferent. The rooms small and every day we had to ask for more coffee despite us leaving housekeeping tips every day..

There were the significant security issues on this hotel. There was the clear evidence that someone came to our room and opened the suitcase when we were out. Although the issue was reported to the reception and they promised that they would keep us updated after investigation, we have never heard anything from the hotel at all. It is very disappointed.