NH Wien City

The location is good, within walking distance to many places, however, we didn’t find the service good at all. When we checked in, we dealt with E Swan, he was not helpful and quite rude. As this is our 1st trip to Vienna, I’ve ask him for a city map or tour info, he gave me a Hop on/Hop off bus map and said that’s all I need. We got a better intro to the city from the driver whom picked us up from airport than this E Swan. His attitude is quite negative as if he hates his job. Maybe this job is not for him.

Good Points: Location very good; Breakfasts very good; Reception Staff, and particularly Thomas, very friendly and helpful. Bad Points: The Superior room, whilst very spacious with comfortable bed, was "tired", with issues that management were aware of. Also standard of daily house keeping was below normal standards. The positioning of the escape ladder in our friends' room was close to the side of the bed causing obvious issues.

The size of the room and cleanliness were great, the location is fantastic with U right there and lots of sights withing walking distance. Our only issue was ice. I understand that Europeans don't use ice, but we Canadians do! There was no ice to be found. The front desk did their best for the first night's request of ice (a large cup with crushed ice), but after that they wouldn't oblige. Apparently they had to go to a neighboring restaurant to get ice. Which is a little strange because the hotel has a restaurant! Anyways, if that was our biggest complaint then I'd say we had a pretty good stay.

A lovely hotel! Quite hard to find the entrance, as the gps gets you to the Main Street and the entrance is somehow on the opposite side! Great service, very good size room, very clean, absolutely amazing experience! The only thing we didn’t like, was that the hotel has quite a small parking space, and when we arrived it was actually full, and we had to park our car somewhere in between the hotel spaces reserved! Plus you have to pay extra for it, it is not included in the room price, and we paid €20/day! Well, not happy when you have to pay and there is no space when you get there.... they should definitely get more parking spaces, as it’s a very very big hotel! Or find a way to secure the parking at the same time with the reservation of the room! Beside that I absolutely recommend this hotel and NH Hôtel in general, as is always our choice when we travel somewhere!

Hotel was very nice and clean. The sofa bed was not comfortable. But my overall for the room was good. The hotel host Chris Z was excellent. Very nice and informative. I would stay again but not on the sofa bed.