Hotel Genova

The location is perfect and check in was really quick and friendly, the rooms could do with a little tlc but the bed was really comfy Not sure the bathrooms are fit for a 4* hotel with mold and mildew and limescale on most surfaces and a dodgy, dated hairdryer in the bathroom that isn't sealed to prevent water getteling in. The towels had questionable marks on them and were incr3thin and worn Breakfast was awesome though, very varied. If I thought the bathrooms were going to be modified then I would definitely go back

Terrible. Customer service is horrible. Would not stay again even if they give the room for free. As soon as I did the check in I noticed how rude the receptionist was.. they request my passport and I show my ID, as it was not my passport they request my passport again. I kindly told the receptionist that I had it In my big luggage and if possible I could get it in the room and bring it back to him so I don’t need to open the big luggage at the reception, his answer was: “I need your passport or I call the police..” After registration, I start doing emails and wifi didn’t work, I didn’t want to talk again to the same receptionist, however I had to finish important business emails, thus, I went to the reception and found this time a different person playing on his personal cellphone. As I approached him with my issue, he reply very rude that the wifi was et working and te Miriam would come next day... there is nothing to do..... I would not stay in this hotel ever again.

Great location near the Termini station. I stayed for two nights in a Deluxe room. Room was very clean and remodeled except the old fashioned door and locking system.

We booked a room to accommodate a family of four. We ended up in with two adjoining rooms with a common entry door and two bathrooms. . The rooms were very clean and the beds very. We had no problems with the air conditioning, and the WIFI was good, too. Breakfast was abundant with a large variety of choices. The hotel is very close to the main train station (it takes 5 minutes on foot) and is close to the coliseum and the teatro alla scala. The staff was extremely accommodating and helpful. We will stay at this piace again if we visit Rome in the future.

The hotel is well located and very nice. Great service and breakfast