Burj Al Arab Jumeirah

For some reason they kept giving me and my wife hard time at the check point outside and kept insisting we were not on LIST. It felt very humiliating honestly.We would have to shout to get in which was bizarre.the second time it happened I told this ignorant security guard why don’t you call hotel and see why we’re not on LIST. He kept giving us impression that we were trying to bs our way in which really felt bad. Also the lobby didn’t have ice and staff there said we had to go to room to request which was shocking. The rooms are the best the world has to offer in my opinion. Outside the room you get the sense that something is just off. Lobby is very disappointing. Everything closes early in hotel. It goes from magnificent inside to very lame outside. If you want to have a relaxing time and be left alone this is your place. Outside the room really does disappoint. Room service is the best I’ve seen ever. The butler service is excellent. I think everyone should try this hotel at least once. The experience is different than anything out there. The value is there. If you’re the social type that likes energy this isn’t for you. If you’re stressed and just want to relax and be served this is your place just stay in your room. Comparing apples to apples there’s better hotels. All the focus of this hotel is on the rooms.

Stunning, great customer service, lovely attentive staff - loverly rooms

Everything perfect here. From the decor to the staff!!!

Amazing service Great pool and beautiful hotel Got many people give you wht you what. Food is very good. You get what you pay for which is top money for top service

Everything you could imagine and then more! This is how we experienced the Burj Al Arab. If your Hotel experiences elsewhere have been great, wait until you enjoy the service and experience here. Without doubt the best service we have enjoyed anywhere in the world. Thank you Burj Al Arab and your dedicated team.

Luxury! Spacious! Beautiful surrounding! First class service.

No clear policy. No standard five stars personalized services. Alot of functional failures in the room. Response time and service time take forever (hours). In room dining are ridiculously priced.

Incredible attention to detail. Grand without being ostentatious. The aquariums were mesmorising!

The staff was the best I’ve ever seen!! Friendliest and very professional!! Pictures due no justice to the property! So much to do! 7 stars for sure!

Friendly staffs. Unlimited bottled mineral water. When the bed was too soft, staffs are able to make it harder by changing the top thick cover. Can improve on having moving face mirror, towel rack, hot water & cups on the second floor, no lift to the second floor for certain rooms.