Residence Inn by Marriott Charleston Downtown/Riverview

Staff was super! Christmas and they were all so friendly. Still no cleaning services because of COVID but getting towels etc no problem, they had our bagged breakfast ready every morning. Nice dog friendly stay

The two ladies at the front desk, Quan and Melanie were fantastic. Kind, helpful They both went out of their way for me and were definitely the highlight of my stay.

Pool area needs more from maintenance. Nighttime staff lady, heavier set with blonde hair, was the laziest and rudest person anytime we needed anything. It was as if it was inconvenient for her to do her job. Internet/ Netflix kept not working, we brought it up to her and she didn’t care. During the day when we brought it up to someone else they had it fixed within 30 minutes! Don’t drink the coffee, you’re wasting your time. Breakfast was simple, but filling. Hot tub was closed for one night and was opened promptly the next day. Overall 3/5 due to the service of that lady and a couple minor items between the room and facilities that just needed a little more attention to detail.

Were there five nights while touring Charleston. Good location to drive to sights. Saw the Festival Lights the first night in James Park and it was great. We had two bedrooms and a full kitchen so was nice area to get away. Used fitness center once. Breakfast was 0kay but by day five we were looking for a sit down breakfast. Oranges at breakfast were good. Would return.

No river view. Ad is misleading Would not stay again

Good clean and central place to explore Charleston from.

Overall the hotel was ok. Be aware if you are bringing a pet. The pet fee is $100 per night for one dog! I did express my surprise at such a high pet fee and they did reduce it to $50.00. I guess it is my fault for not calling ahead about the pet fee, but in any hotel I have stayed it’s never been that high. I was shocked.

Room was just ok. Sink was clogged and flooring was not in good condition. Good stay for a basic price.

The rooms were cheap. The layout was great. Roomy for a family of 6. The lobby area looks nice. It was close to downtown. The rooms were very dirty. Very! The hallways to the room didn't look like they'd been vacuumed in weeks. Our toilet didn't flush. We had to lift the toilet lid to flush it. The walls have cobwebs in the corners. The window sills are lined with dirt. The walls had handprints everywhere. And I found multiple hairs in multiple towels. Hardly any kitchen supplies which limited our cooking options. Sticky substance on the elevator floor that stayed there for days before being clean half way. The sofa bed is ultra uncomfortable. Springs in the back. You'd have to have young children sleep on it (no older than 7). My sister stayed a floor above us, and their air conditioning didn't work, so they had to switch rooms after a restless night of no air conditioning. The breakfasts were a to-go grab bag of blueberry muffin, raisin granola bar, and water. They did make hot crescent roll breakfast sandwiches that you could order. My kids liked those. The staff was kind, but didn't know much about resources in Charleston. We asked the lady checking us in about the city and what to see/do. She said "everything was open" when we asked her about monuments and tours, but indeed much of the government sites were closed because of Covid. Do yourself a favor. Pay a bit more and stay someplace much cleaner! This isn't the quality of Residence Inns I have come to expect.

I need to know how to get a discount for the dirty sheets - for the poor breakfast ( no fruits - no juice )