Montaña de Fuego Mountain Resort & Spa

Front desk service was the only downside to this hotel.Unfortunately,the front desk girl,Veronica,was a real pain in the @ss.Have you ever met a person who just always looked for a way to say NO rather than a way to get you what you need?She is this person.FINALLY got into the room we thought we had booked,we actually liked this place.Had a nice free breakfast and some amazing property.Tons of wildlife,nice pool,hot springs and a great view of the volcano.A really nice highlight was an employee named Jorge,he took our family on a night tour that lasted 2 hours.He was pleased to see our kids get so excited about the insects, animals, etc.We saw many animals and my kids fell in love with him.Every night he would come by to let us know when special animals were visible so we could see them.This was the type of guy that went out of his way to please.Then there was Leo, a man who showed us the farm animals.My kids enjoyed that so much. Simple stuff but he took the time to explain so much to us.So nice that we wanted to take him up on the horse riding but when we talked to Veronica again,she figured every way possible for us to not do that activity. First it was the price.She tried to up-sell us on some other activity.Then she said my daughter was too young.Isn't it height/weight?My daughter just did a horseriding trip in Guanacaste a few days prior. She was one of the worst people we've ever dealt with.With the exception of Veronica, I would recommend this hotel.Cross your fingers

We had a junior suite near the entrance which was conveniently located near the restaurant, lobby, and pools and back from the road so it was quiet. The room was was a perfect size for three adults and had lovely views of the beautiful plants. We enjoyed the hot springs and breakfasts on property and the off property white water rafting, coffee/chocolate tour, and zip lining. While the room did not have WiFi, only the common areas did, the restaurant staff allowed us to stay there as long as needed and use the WiFi.

Absolutely amazing. The staff were all super friendly, and helpful. Whatever question we had, they had an answer for us. Helped us set up transportation, and got us anything we needed. The grounds of the facility was spectacular, and gorgeous. Very pleased with our stay!

Awesome place

Nice, clean and friendly.