The Westin Riverwalk, San Antonio

Everything was as expected except for the fact that they use coronavirus to not give you any kind of cleaning services. We were there for 3 days and they send you a email telling you that you will not get your sheets changed or your room cleaned up until the fourth day. They tell you if you need anything you have to call down to the main desk. The first room we were put in didn't even have a working telephone and the refrigerator was hot and we could not get it to turn on. We requested another room and the phone and refrigerator worked fine. I chose this hotel because of the vicinity to historical sights and it's in walking distance to several shopping venues.

My stay was ok, the location was great but the service wasn’t the best. Our bed did not have a fitted sheet on it and the comforter had stains on it, we asked the front desk to have our towels exchanged and to have the bed made while we were out, when we got back we saw that they bought new towels, left the old towels and did not make the bed at all so we never got a sheet.

Hotel was great and very clean, all staff helpful and friendly. Disappointed due to COVID restrictions regarding restaurants and excursions.

It was overall a great stay .. I didn’t like there was no room service because I would of rather eaten in my room than around others in a restaurant but I know they couldn’t change that ..

Walls too thin and neighbors voices carried. Had to call front desk but was only temporary. Will not be back

Very nice hotel. Friendly staff when we arrived the valets let us know the cost for using them. They also recommended a place to park (reasonably priced) if you want to do it yourself. They also had a list of restaurants near them. Graham at the front desk recommended the iron cactus for drinks and food. I would definitely stay a the Westin Riverwalk again.

Room was lovey! Pizza at the restaurant, not so good. The service was amazing!

It was ok,we had better experience in Drury hotels

Pleasant experience, only drawback was noisy neighbors

Huge room but kind of dated. Little older than Westins we are used to. Small bar. Better off parking in garage 100 feet across the street. Half the cost of valet and the same place they’ll park it.