Amherst Inn & Suites

When we arrived the rooms were dirty with bad odor and the receptionist very rude after we add a complain through Orbitz the second day when we came back from our trip the rooms were totally different. They would have had a good review from me if they would receive us the first day as they did the second. Good location and they’re not serving breakfast even when in all their websites offers it

No breakfast never offered to come down on price office yelled in child face and charged my card six days before my hotel stay

Nothing special

I come across to relate the worst experience ever with a hotel stay in my life, that happened at the Rodeway Inn & Suites - 1951 Niagara Falls Boulevard, Amherst, NY, booked through Hotels.com. When I arrived for check-in, it took a while for a woman to help me and it seemed as she was busy taking care of children behind the reception door, which so far was fine. When I got at my room, I faced the following scenario: - the room was disgustingly stinky (a blend of cigarettes and unfamiliar odors); - few dim lights; - dirty floors and dusty furniture; - thin blankets, narrow pillows, small towels (probably not even suitable for a small kid); - bath walls all POOP NOSE covered, making it clear that they never clean that area; - bumpy shower, with only few holes expelling water, making the bath totally uncomfortable; - shower leaking, so could not fall asleep due to the noise of falling drops; - Hair dryer broken; IT’S WORTH MENTIONING THAT WERE DAYS OF VERY LOW TEMPERATURES!!! However, the worst comes now: I arrived at the hotel on the night of December 18th 2019 and had no hot water. I had to sleep without a shower and brush my teeth in the cold water. I woke up in the next morning, still had no hot water. Call the front desk twice through the phone in the room and a man clearly pretended not listening to me. So, I called directly from my cell phone and I’m told some rooms really were without hot water and should go to another room to take a shower.

Free continental breakfast was toast and bagels. Pretty bleak offerings

This hotel has very bad condition. Everything is very old. There was a terrible smell in our unit. Please avoid this place in any cost!

The front desk never gave us the WiFi password and it was no where in the room. When we called the front desk to get this information no one answered. During the included breakfast no one was at the front desk, the employees were in the back behind a closed door while myself and another woman waited about 10 minutes to turn in our keys and check out. The room was clean enough but everything was old and worn down.

Very convenient and clean

I was really happy to have stayed at this facility. It had all the necessary amenities and was really close to the University. They also allowed me to check in at 10:30pm, all the other hotel/motels required a phone call at 3pm the day of. This motel served its purpose and I was very happy.

It was ok rooms were clean everything worked. Ironing board coffee machine free breakfast great o.j seriously surprising good lol. The workers aren't much for conversation or empathy but I guess that's ok .