Holiday Inn Rochester Downtown

Convenient for what I needed the room for. Fast and easy check in

Location to Arena, parking. Bar area was nice- expansive- friendly staff.

Disappointed that complimentary breakfast was not included.

Everything was within walking distance of the hotel

The shuttle bus drivers had a lot of trouble getting us to and from our destinations. Did not take our numbers to call us nor used any type of gps to locate our destinations. We were displeased with the fact that parking was not free with our stay and we were not notified by the front desk agent when getting our parking pass. The rooms were so incredibly hot and there were no fans the thermostat said our room was 75 degrees with the heat set to 60. I had to crack the patio door in winter to cool it down not to mention is unsafe.

Location to downtown was excellent and staff very friendly.

I was here for 5 nights before and during a snowstorm and there were plenty of interesting things and good food within a short distance. The river view and walkway is beautiful if a bit stern in design. The hotel restaurant was good enough I ate there 2 nights in a row with no complaints. Only improvement would have been a shuttle from the train station at midnight but they had already stopped running - no big deal but would have been nice.

Front desk was very nice, gym is better than most (i.e. all equipment works and is in good condition!), location is fairly convenient tho most businesses nearby are shuttered and the area looks a little depressed. But an easy walk to plenty of stuff. Room was great, all in all a very good stay

The property is in a convenient location, and the staff are nice. While the room was generally clean (towels, bedding, etc), there were some grease marks on the table from a previous occupant. The property itself just needs some updates, as the carpet was kind of stained, and the wallpaper is unattractive. There was coffee every morning, and the gym was in good working condition. Overall, I'd stay there again.

The engineer came to follow up on a complaint, prior to my stay, of the heater not working in my room. He did not knock on the door but rather barged in. Thank God I had the lock on the door! He needs to learn to knock on the door!