Hamilton Hotel Washington DC

When I booked this hotel I was not told it was under remodel. The lobby and Restaurant closed, you have to walk up a narrow hallway to a makeshift lobby. My room #342 had a view of the side of a commercial air conditioner unit and a brick wall. The furniture had a layer of dust on it every day. On top of that with no Pool, Lobby services, room service, restaurant, the sound of jack hammers working INSIDE the hotel they had the nerve to charge a $25 a day resort fee. Location is directly across from Franklin park. At least 100 homeless room the park and you have no choice but to walk past it to get to and Capital Buildings.

Overall good - but there was no notification that the construction they’re doing meant a steep flight of stairs (see photo). I was able to do it but I have some hip issues and it wasn’t easy or comfortable. And I agree with everyone else that their additional facility fee is inappropriate. It should be charged based on usage- I paid an additional $75 and got nothing for it. But if you’re ok with both it’s a quiet, comfortable hotel with very good service.

The hotel is under construction; you have to enter by a side door to get to reception. After 10 a.m. there is a lot of construction noise. Finally, I was told that my receipt would be emailed to me, but 3 days after I checked out I still do not have a receipt.

I absolutely adore the staff. They are kind and patient. My sister and I arrived early with a red eye light and they managed to get us a room so we could rest a little before exploring this amazing city. WIFI is strong and the location of the hotel is awesome. Walking distant to all the major landmarks, China town and city center. Metro is a breeze!

Customer service was not great. It would have been helpful to have information about the renovation of the lobby. The rooms were nice but the room was dusty and not recently cleaned. Wifi was slow, some outlets did not work. The staff was friendly and the convenience of Starbucks was nice.