Extended Stay America-Orlando-Convention Ctr-Universal Blvd

My kitchen had no kitchen items when I arrived... no glasses, silverware, plates, etc. When I called downstairs, they said it was "only on request." Also, my room had no coffee maker, and when I requested one, I was told they were at capacity, and there were out of them. Room was "ok" but had ants.

Bugs in the room, moldy garbage can, not enough dish ware and cook ware, microwave plate not correct so it didn’t work properly, ants in the ice maker, no blankets for pullout couch, no enough kitchen towels available (had one for whole week), water pressure insufficient, no bathroom storage, needed more staff - not prepared for convention crowd.

It was a very scary and horrifying experience! At arrival I was given a to a room that was already occupied. I used the card/key and was able to open the door to the room while the occupants (s) slept. Needles to say it was one of the most horrifying experiences I had ever encountered. I had to go back down stairs and wait over 15 mins to get another room, then the room that I had reserved was no longer Available.

The hotel was very clean and the room was clean and comfy. The bathroom is small but the room is big and spacious.

Very Noisy. Not very clean.