Extended Stay America-Orlando-Convention Ctr-Universal Blvd

Excellent location... Good customer service. Can do better with the cleaning, but definitely will stay again.

Quiet and ok. Had a good stay. Hotel is under some renovations.

Our visit to this hotel was very disappointing. The beds were hard and uncomfortable. The pullout mattress was old, stained and dilapidated. The so-called "fully equipped" kitchens had no dishes, cookware, utensils, toaster or coffee maker. We found some of these items in a box on the floor in the hallway. The "grab & go" breakfast was terrible, and mainly consisted of toaster waffles and packaged muffins. There was no door on the room safe. The bathroom door would get stuck in the locked position and we had difficulty getting out! The front desk woman did not offer any solutions or apology for these problems when we reported them. We will never stay in this hotel chain again. We will happily pay $20-30 more per night to get a clean, comfortable room with a real free hot breakfast.

Loved it!! They even let us check in early!! Very professional and friendly

I guess I never stayed at this chain before so had no idea that they didn't offer many of the "basics" that the majority of hotels do... Upon entering the lobby of the hotel I was greeted by a bucket of dirty water that was catching whatever was dripping from the ceiling. My room smelled like mildew and mothballs. The refrigerator had been turned off in the room so it was warm and stunk also. The door of the safe had been removed so we had no where to store our valuables. The AC was somehow out of whack so 71 degrees was freezing but 72 was like a sauna??? On my 2nd day, when I returned to the room at 6pm, it had not been cleaned. I called down to the front desk and after putting me on hold for several minutes, they informed me that they only clean the rooms if you stay for longer than 7 days but that I could come get towels and shampoo in the lobby if I wanted??? Who does that? The TV was the smallest I've seen in years and not HD on many channels....felt like I had glaucoma! The only vending machine to get waters out of was 3 flights down, thru the lobby, out past all the smokers by the pool and over to the laundry area. The machine was broken of course and would not take any cash. Luckily I was able to use ApplePay. (Hey, first positive)