Hotel Paris

Booked room several months ago. Arrived only to be told we were being moved to sister hotel due to building and refurbishment work. Hotel was covered in scaffolding so hotel knew they were going to move us and could have warned us in advance - we would have booked somewhere else. The alternative hotel was very inferior. It was in an area I would never have stayed in and the hotel was noisy inside and outside. The room rate was two thirds of the price we had already paid to the Hotel Paris. When I asked for a refund/compensation or even a gesture of good will the Hotel Paris refused and said that after all they had paid for the taxi to take us to the alternative hotel. An unbelievable attitude. So, it must be in the culture of the Hotel Paris to be rude, blunt and to have zero customer care. AVOID - you will be glad that you did.

Ideal location within walking distance of most things you would want to see in a hotel that was once two palaces, so you get two palaces for the price of one! Without doubt the place has seen better days but more than made up for by breathtaking features such as the painted ceiling in the dining room. You could imagine it was painted by Michelangelo himself which of course it wasn't but to my uneducated eye it is in that style. My stay was brief on a business trip but next time in Florence I will stay at the Hotel Paris.

We arrived in florence and hotel stored lugguge and provided earlier check in. The breakfast was fabulous...highly recommend

A quaint central hotel with interesting corridors and stairs to loads of nooks and crannies! Lovely terrace for a really enjoyable breakfast. The staff were really helpful and pleasant to stay with. We liked our stay.

Love the location, center city very close to main attractions, shops and restaurants. Easy to get to and from the airport, and other cities by train or coach, like Venice, Pisa and Siena. The hotel is clean with beautiful antiques and staff is very friendly. Rooms structure are a bit strange but not a big deal