Beau Rivage

It was amazing, best hotel I have been in a while!

The Room was ok No microwave or Refrigerator phone didn’t work properly and Front desk never would answer

Upon arrival, no info given on anything. No info on what the hotel has to offer, what the city has to offer, no guides or leaflets, no recommendation. Just, "we will be charging your card a $60 deposit as well as an additional $50 for daily resort fees over the room rental. Here is your room key." I had to ask where the elevators were, where to park, etc. We were also under the impression that there was a pool, at the very least a pool deck to enjoy the sun. No. We found out the following day the pool and/or deck was not available via a huge sign in front of the pool doors "closed for repairs". This was one of the reasons we booked with them. We would have chosen another establishment had we known this. Also, the "buffet" advertised is only open on weekends. We were also not notified about this either. Halfway through our stay we requested fresh towels and water. It took them 4 hours to get them to our room. Checkout was the same. I kindly stated we were ready to check out and could I please have a receipt. The attendant responded with a very short inconvenienced response of "room number". She didn't ask if we enjoyed our stay, if we received everything we needed, etc. Nothing. So I stated everything I am stating in this review. Her response as she is handing me my receipt...."place your key cards in the box." As a first timer to an establishment like this, I was sorely disappointed and will not be returning.

To start with, the parking garage is quite a walk from the front desk to check in or to get into the hotel at all. Rooms felt outdated, the TV had very limited stations and no HD, so the pictures were blurry and out of sync with the voices. No fridge in the room unless incurring a hefty charge. Shower stall needed a lot of work around the seams to get rid of rust. Carpets looked like they could use a good cleaning throughout. Also being charged a ‘resort’ fee when there were basically no amenities open seemed like a rip off. I will not be booking this hotel again!

Good value. Room was clean and well proportioned. The only problem was the plumbing in the bathroom was loud. You could also hear when someone nearby was showering. Everyone was masked and maintained a reasonable social distance.

Overall this stay was good. The food service is a super mess right now. The buffet is closed and with minimal options people are waiting hours for take away from the places that are open. The entire hotel seems “cleanish”. Not gross, but not sparkling. The pool was still closed at this point. I heard a lot of complaints about it from other guests. Most of the staff were friendly and helpful. So considering we are still battling a pandemic it was as good of an experience as it could be.

It was great!

The stay was good overall. The hotel condition and maintenance were immaculate. The rooms could use some updates though. The only issue we had was a leaking shower pan so the bathroom floor was drenched each time we used the shower. Staff was very friendly.