Hotel Lucerna Ciudad Juarez

Great experience, great service!

The restaurant took my phone order then 5 mins later some man calls asking if i had placed an order and if so what was my order then 30 mins the waiter brings the free breakfast wich alwasys consist of the same food combo NOT WHAT I ORDERED PLUS HE CHARGES ME 400 PESOS so i call the restuarant and ask to speak to management was told no mgnt was available!! I then askes for the hotel director or C.E.O Or sone one in charge was told no one !!!

With Gold exclusive vip there is no room upgrade, early check in or late check out. Rooms facing street are extremely noisy, there’s a hospital across the street, sirens blaring at all times of day. Asked for a room on other side, they said since I booked through app that’s the best they could do for me. Guess if you book directly through hotel you get better service. Hotel has been updated but plumbing is outdated. Toilet wouldn’t flush properly. Drinks and food extremely overpriced for the poor quality.

Not safe

Room was on point. Price was great. Always issue with ordering food @ pool can’t bring other foods and drinks in when service is slow to get server for drinks and food. We spoke to front desk about issue no manager on duty to speak to. Maybe they would como breakfast but no response from property @ check out very disappointing. Also Jacuzzi not functioning correctly. We spent 4 days here with my family we made the best of it.

Showers not clean

It was great, super clean! But they forgot to add my husband name to the reservation becausr he would arrive before i did. I previously called to adivse them to add him on and still forgot to do so.

The staff was friendly and helpful. There are lots of places to eat and go to around the hotel.

Parkin was very safe, easy access from the border Felt safe over all