Hotel Ópera

On a recent one night stay in Madrid we booked into Hotel Opera. The location of the hotel was excellent and the staff were pleasant and professional. Our room no. 602 was small but adequate for a night. The shower-room walls and door are made of obscure glass. The glass door didn't fit properly in that it had a cm gap open around it when shut and it didn't have a lock. The showerhead was weak, The drain was blocked so the showertray filled up and we were afraid it might overflow and flood the showerroom. However the worst thing about room 602 was the noise. What we thought was the noise of the air conditioner when we checked into the room and assumed we could turn off, came from the hotel's ducting system on the exterior wall across the corridor which hummed and throbbed all night long disturbing our sleep. In the early morning the noise level increased with intermittant grinding, squealing, clanky noises. It was the worst night's sleep we had all holiday. The noise wasn't audible further down the corridor on the far side of the elevators. We felt exhausted from lack of sleep. When we complained in the morning the staff were apologetic but said there was nothing they could do. It seemed to us they were familiar with complaints about the disturbing noises. If you want a night's sleep avoid room 602!

Staff very friendly and helped make reservations for tours, very clean, great location, No clocks, No Kleenex, only small negatives, otherwise wonderful hotel, we will stay here again, Paul Memphis

Hotel overall good value in a great location near the Royal Palace and Theatre.

Great hotel! Located less than 10 minutes to several different places to visit (eg plaza mayor, palace, Mercado San Miguel)

Just a short walking distance to both local shopping centre and other landmarks. Quite lively at the surrounding areas even still can hear them throughout the night. Our room was comfortable, breakfast was great but they didn’t have enough selection of dinner. This is mainly catered for Spanish and very limited for people like myself who doesn’t really eat meat and only had very limited selection of meal to choose because I already paid for my dinner in advance and didn’t want to else and spend more money. But I found the waiter quite pleasant & capable to help me.