816 Hotel KCexperience

Location is perfect. The shuttle and amazing breakfast is outstanding. And they gave me a free drink each night. Win..win!!

We got in town early and asked if it was possible to check in early, if not we could kill time around Westport. The receptionist Shaunita said there were two rooms marked clean in the system. Well one of our rooms had a bag of dirty linen in the entryway. Our room looked clean, but when we pulled the comforter back, there were crumbs on the fitted sheet and a big clump of hair. I told the front desk manager, and Shaunita tried to blame us for “forcing her to check us in early.” I restated we asked and said if we couldn’t it wasn’t a problem. She then blamed the system again for showing the rooms clean. The manager was upset that things weren’t done right. He said they would get the rooms cleaned if we were able to kill some time. No problem, problem was getting fixed. Well... we come back after hitting Jones Shoes. The laundry bag was addressed, but when we pulled our sheets back, it looked like they just plucked the clump oh hair off, and the crumbs were still there. I again went to the front desk, where the manager was rightfully upset, and he came and verified the bed was still dirty, and stripped the bed himself, and sent someone to fix it. The problem promptly got fixed this time. It took 2 trips to the front desk to get a properly cleaned room. Outside of this set back, the location is awesome, facilities are ok. Good luck finding a place to sit for their included breakfast. Didn’t make it to use the included drink tickets from the booking since we went to a ballgame.

The area was quite nice, there were places you could walk to and good restaurants around. The actual hotel however, was awful. I literally did not even shower before leaving for my flight the next morning because the bathroom was that awful. The rooms had a mildew-like feel, and I honestly don't know how this hotel could get anything positive other than location. The ladies at the front desk were not helpful, and every question I asked was like pulling teeth to get a straight answer. When I left for my flight the next morning at around 5:00 am, the workers were all outside smoking, and no one said a word to me, or asked how my stay/visit was (fine, you don't have to talk at 5:00 am, but you would think if there was 3-4 people outside you would). I will never stay at this hotel again, and would not recommend anyone else to stay here either.

The hotel was great. Check-in was quick and our room was upgraded for free. Our room (The Unbound Room) was fantastic. And the Continental breakfast was perfect. One of the best experiences I've had at a hotel in years. Will definitely be staying again the next time I'm in KC.

This place lacks customer service terrible. Lied and was informed days prior I could get on shuttle bus to Kauffman to find out it’s a cost with booking and 7 days prior thou web site is confusing and says otherwise. Got a room that wasn’t cleaned yet and the best thing going for this hotel was the nice cleaning ladies who helped sort out mess more the front desk