816 Hotel KCexperience

The front desk workers were not friendly or welcoming at all. They seemed more rude than anything. They weren’t very informative as well, we asked about the shuttle and then they said they offered one but didn’t tell us we had to schedule a time earlier that day. The following day the workers were being extremely loud while cleaning rooms/ repairing items. It sounded like hammering and laughing joking around ad the vaccummed. Very unprofessional and disturbing.

One step up from a grotty old motel. Bathroom filthy with hair and old towels. We were kept awake by both a screaming baby in the next room and the loud tractor/jet engine old fashioned heating unit in the room (turn it off and freeze!) Gave up trying to sleep at 5am because of the noise, security didn’t want to know when I called. Check in Receptionist was lovely, so helpful at check in but you could clearly see all the staff were soul destroyed and used to dealing with difficult people all day. Disappointed because it was our only night in Kansas on a road trip.

Very cool setting and design.

We were just stopping through on the way back from Colorado to Illinois. We had a voucher for a free night through hotels.com and a friend recommended this place. My first complaint is that if you use the voucher for a listing that is less the amount of the voucher then you lose money. My second complaint is that this place was actually pretty dirty compared to most three star hotels I've stayed in. It was a very interesting hotel in terms of staff and the way it was outfitted, but for the price and what they posted on their website it was extremely lackluster. I really wish we had stayed somewhere else. The people serving breakfast were extremely nice but the service was very chaotic. The coffee service area was completely disheveled. Part of the problem is that they were understaffed. It's a shame because this place could be really awesome. We didn't check in early enough for the happy hour offer of a free drink, unfortunately.