Kimpton Hotel Palomar Los Angeles Beverly Hills

For the location (Beverly Hills) I expected a beautiful room. Everything was outdated. Curtains were a pain to open and close. The shower faucet was about to fall off. The thermostat for the A/C was out. Had to call maintenance at 10 pm. It needed a new battery. The website at Hotels.com said “Breakfast available”. NOT !! Everything was closed. Great location and great view. Rolando at the front desk was very helpful. But we are not going back.

Everything was great about the hotel, but the mandatory "resort fee" during a pandemic should be removed. Over charging for their "bodega" drinks/foods does not make up for the fact that this charge should be forgiven at this time. Outside of that the hotel is very clean and comfortable and the staff was very nice and professional.

Great staff! Bedding could be softer

Our stay was just ok. Due to virus, no restaurant, bar, etc. The location was great as I had appointments at UCLA. One positive, the hotel is pet friendly. The pet friendly aspect was not shown in your advertisement. We would have driven had we known we could bring Gracie. Would have saved us airfare.

MY ROOM BY WILSHIRE IS WAS VERY NOISE WITH TRAFFIC.

Well situated and very comfortable. The employees are all very helpful.

COVID has really limited travel experiences to be enjoyable. The Kimpton Hotel did a wonderful job when it came to checking in and out. When it came to the hotel, my floor smelled of Marijana and a homeless person got into the hotel late Friday night and went up to the 10th floor and caused quite a commotion. When I brought it up to the front desk, they said the issue was on the 19th floor and denied anything happened. I didn't feel safe there. I stayed there 3 nights and they didn't seem to care about safety. I reached out to them and they haven't returned my call.

Very safe and comfortable

Beautiful hotel and great staff

So,apparently this hotel has just reopened following Covid shutdown. We were charged the $26 per room “resort amenity fee” -despite the gym and all restaurants being closed and the contracted LA Fitness also being closed. For this, the amenity fee really feels insulting. And, I think this practice has been successfully legislated agsinst in other states as being deceptive pricing. Also, the elevator lobby on the 10th floor smelled like cat urine-and Unfortunately I think it may be from whatever they’re using to “sanitize” as later one of the elevators had the same awful odor just after having been wiped down. We have had off brand hand sanitizer smell so bad that it was literally unusable, so hopefully the staff can find a replacement.