Saray Hotel

City is amazing

The hotel is quite near to the centre and served our needs. The hotel is very clean and comfortable.

This is about our fourth tine in the Saray so were very surprised to find that the level of service had gone down. I appreciate that the Hotel was busy but that should not be to the detriment of the guests ... my room was of a poor quality considering that we were paying much more than on previous occasions ... There was no kettle,coffee tea etc .. not even a chair ... I did go down to Reception and requested one but my petition was subsequently ignored ....not sure whether we will be staying again .... it’s a shame because our second option Senator Spa is not available through Hotels.com website so we might have to book using another agent which is a pity as we are very happy with your service

We arrived there late at 11pm. The receiption was very helpful, but we had to pay €15.20 per day for the hotel car park. The room was clean and tidy, aircon heated the room fast ( wet and raining in Granda ). Room and bathroom are spacious and clean. The hotel is near to everything. The staff also told us where to go and how to get the metro tickets etc. Breakfast was good in Spanish style. I liked the fresh fruit and varieties of nice food to choose from. No complaint. We shell go back there if we visit Granada again.

I was in Granada to attend a concert and see the city. I chose the Saray based on its guest ratings and reasonable price. I arrived by bus from the airport, a journey of about an hour as the bus makes stops on the way. The bus stop is about 100m from the hotel. The lobby is impressive and I was checked in very quickly. I was given room 014 on the ground floor. The room was spacious and very comfortable. The only reason I didn't award a 5* was because of silly errors in the room that a 4* hotel shouldn't make. Firstly, the overhead bedside light was somewhat loosely attached to the wall and sat in just one position. Secondly, I don't think the bath plug fits the plug hole correctly because having a bath comes with the sound of dripping water. Only by putting my foot on the bath plug made this stop.!! Finally, the shaving mirror at the wash basin also only stays in one position. If you're too short or too tall, the mirror's position can't be changed. I ate my evening meal at the bar where the food, drink and service were excellent. Breakfast was comprehensive and good. I would certainly recommend the Saray, especially if they fix the silly, small things in the room that stopped me from giving it a 5* rating.