Embassy Suites Lake Buena Vista Resort

The room was musty and damp and it smelled. It also had ants everywhere. My entire family got stuck for several minutes in the elevator. We rang the alarm and called our family members from our cell phone and they went and notified management and management did absolutely nothing. Very disappointed with this hotel.

Ants in room, lobby is never clean. I saw a pile of broken chips by the elevator for the entirety of my 5 day stay. One of the elevators was broken as well which made getting down to the lobby take a while. Finally found the stairs. Another tip, don’t buy pizza at the restaurant, I didn’t finish it, it was so bad. Frozen pizza is better. Couch in room was uncomfortable. This is more of a family with little kids, so be prepared there will be 75 kids running around in the lobby at breakfast time.

The hotel service was less than expected. I called for washcloths twice, I'm still waiting. I called to have the toilet and sink checked due to fear they would overflow. I was told someone would be "right there", no one ever showed up.

Initially we booked this hotel for 3 days for our 8 days stay in Orlando. This hotel is not great for the price what you get. You may get better hotel for the same price. Better to stay in other hotel. Hotel structure is old. If you need breakfast then this is a good hotel but service and cleanness wise this is not so great hotel.

The hotel facilities and all staff were helpful and friendly. Hot breakfast choices, snacks and the ice cream vendor was amazing!!!