Residence Inn By Marriott Pentagon City

Well kept facility. Broad choice for breakfast with a good physical layout so you are not crowded in at every turn as you assemble your food. Two different shuttles—one for airport that leaves every 20 minutes and one for local trips within one mile. Friendly and helpful staff.

I enjoyed my stay at the hotel. The only complaint I have was that I wish they had a Keurig machine instead of a regular coffee pot

This hotel has problem charging our card on file prior to arrival and cancel our rooms(despite being a pay at hotel option). They didn't bother informing hotels.com or contacting us to get alternative card till we arrive. We were almost left stranded at night with no place to go. Even hotels.com didn't know about the cancellation. When complaining to Marriott group, both the group and them have a don't care attitude. So be warn. If you are travelling from overseas, this group is irresponsible. They can cancel your room and has no obligation to inform hotels.com and yourself.

The staff at Residence Inn Pentagon City are fabulous. Whatever we asked for they found a way to help. A shout out to Victor, Taylor, Reynaldo, and Raymond for being kind, considerate, helpful and for going the extra mile. The aurport shuttle drivers were great too and it was nice to have a smile at 5 am! Marriott just needs to refurbish the rooms and put in new mattresses...yikes, mine was like sleeping on a bed of lumps! Overall though, it was a great experience.

Great place to stay. Directly across from my office. Had a great experience with the evening shift going above and beyond to assist me with a request. The evening shift not so much it was pouring down rain ask d to borrow an umbrella to walk across the street to my office to get mine he replied very indignantly “we don’t do that” so needless to say I am was soaked to the bone because I needed to go to work.