Courtyard By Marriott Vanderbilt-West End

Upon arrival we were greeted promptly. It was helpful they offered a shuttle.

We needed several things during our stay: extra pillows, room cleaning and a lamp that didn’t work. In all cases, we had to ask the staff several times, usually talking/calling different people before action happened. The goal of their customer service staff was to get rid of you as quickly as possible. They always left you with a smile but did nothing.

Hotel was very nice. Staff was extremely courteous and everyone had a smile on their face. The hotel is within walking distance of many restaurants and entertainment establishments. The only negative thing that I could say about this hotel was having to pay $35 to park the car overnight in their garage.

Our stay was very good

Windows/patio door so poorly insulated you hear all the street and crowd noise. Same with the hallways doors, you can very loudly (not muffled at all) hear all the room doors slamming at all hours of the day and night. The beds are so very noisy spring based that every movement is loud and wakes partner. Good location though.

I was told at check-in that the shuttle run every 15 minutes, we had to wait 50 minutes on Saturday

Wonderful clean hotel. Would def recommend.

Good experience

Overall the staff was super nice. One downside is that it doesn't actually have a restaurant. They have a "bistro" that's open limited hours, and the food they serve sends to be all premade. They were our of several items on their limited menu. Only other complaint was that housekeeping doesn't seem to come after 12. Being on vacation, we weren't up and about very early, so our room didn't get clean (really the garbage was the only issue). Overall, i would recommend to anyone that doesn't want a restaurant in their hotel.

The location was great but the room was below standard for a Marriott. There should’ve been more comforts from home.