Fairfield Inn & Suites by Marriott Alexandria West/Mark Center

Room had clothing from previous guest and hair all over toilet . Never cleaned the 4 nights I stayed

Just wasn't expected to wait while the placed me, considering I booked my stay. There was some sort of screw up with the room being double booked. The receptionist was as nice as she could be under the stress, but got a bit snippy when I first arrived. I had no way of knowing what had happened. It was not her fault, but it sure wasn't mine either. I feel the hotel should have made it right with the guests that were delayed. We were not the only family either. We stayed from midnight and left before check out time. The housekeepers were knocking on doors a couple hours ahead which was annoying. We were too tired to take advantage of our "free" breakfast. The hotel was really hard to find and if you aren't familiar with the area even a GPS gets lost. I think it was over priced, but the rooms were clean and we were so tired that even a tent would've been a welcoming sight.

Great room. Very nice location. Easy to get back onI-95. Nice to have the IHOP adjacent to the hotel.

The person on the reception was not welcoming. I have been staying in the hotel since last year. i can say 80% of the reception workers are not welcoming. My wife decide not to use the hotel anymore but i was pushing her to stay in the hotel which we both think clean. But now, i have decided to move to another hotel for holidays and family events because of the unprofessional reception we had at the front desk. The solution will be please train the receptionists to be welcoming, smiling, helpful above all treating all clients with out discrimination.

Great handicap accommodations