Holiday Inn Express Rochester - University Area

Room was clean and comfortable but the shower and drain did not work well

The bathroom tub water was running all night could not use the shower and the bathroom door would lock if you close it when no one was in there

Not sure why but this hotel has issues with rowdy kids and family’s all the time! Several reviews stated this I didn’t pay any attention to it! Then at 12-2 in the morning kids and adults running up and down the hall ways between rooms! Called front desk twice and nothing was done!

We checked in at about 6:30pm. We paid for 2 queen beds for 4 people. The girl, who was not properly wearing her mask, gave us a key to room 203. When we opened the door it was a 1 King bed without a pullout. So we went back downstairs to the desk to get a room with 2 queens. The girl took a very long time to try to find us a room. She gave us a key to room 300. We went up to a clean room that did not have occupants. At 1 o’clock in the morning a woman tried to enter the room was pounding on the door with the key to room 300. I called down to the desk to inform them that we were already in the room and had been transferred from Room 203 to room 300. The man at the desk at that time said we were not properly checked in and there was no record of us in the room. When I gave him my name he said we should have been in room three 319. At that time he was transferring the other woman to that room. None of us could go back to sleep after the incident.

I am happy living the hotel, the hotil is very nice.and there is good service,the room is cleaning

We booked hotel room for swimming and working out in gym we were told 3 different stories about why areas were closed also are tub falsit lecked and was very rusty paid decent money for poor service in my opinion called to complain General manager never returned my phone call.

The front staff and manager were so helpful when we checked in. The shower was one of the best I have encountered in a hotel. The bed was comfortable although my husband found the pillows lacking.

we stayed here in late august and we were very disappointed. when my wife first came into the room, she was afraid to even sit down anywhere. very old furniture. we are pretty sure that the sheets were not changed. the elevators smelled very weird. overall, our stay was unpleasant and we do not recommend staying at this hotel.

It was fine except that they should list that you are unable to use the pool!

My stay at the Holiday Inn Express was most relaxing and accommodating due to Angel Vasquez courteous, polite and overall professionalism services. I would recommend this hotel to others for this hotel's amenities and exceptional guest services.