Holiday Inn London - Kensington High St.

Rude staff. Badly advertised. Will be contacting Hotels.com by email.

Everything was great

Hotel was a lovely with very welcoming and pleasant staff on arrival. We had booked a standard room with double bed but asked if there was any option of an upgrade as the weekend was for a birthday celebration. The reception staff arranged this and asked us to wait in the bar for an hour while they arranged a different room. We arrived at the room which was apparently a superior room, very clean however small with a tiny bathroom. The sink was so small you could barely wash your hands never mind brushing teeth or having a face wash. The room had a bath which was small and the shower screen on the bath was next to the tiny sink creating a really small and unsafe environment. When we brought this to the staff attention who said there was no other rooms available although the hotel was only using 2 floors and not all full. The next day the manager allowed us to look at other rooms showing us a standard room which actually had a bigger bathroom than the superior room. This was very frustrating for us as we was only staying 2 nights and would have been just easy to leave us with the standard room. Very disappointed with this and wouldn’t really chose this hotel in the future.

The entire hotel was spotlessly clean with lovely interior, comfortable beds, friendly staff and great breakfast. Also very convenient for tube station

The hotel was well placed for local travel. We enjoyed our stay but felt the extra £20 for breakfast was expensive so we ate out at a quarter of the cost. The staff and facilities were very good and i wouldnt hesitate to say here again.

Modern, apparently newly refurbished. Brilliant location for kids, on the high street kensington at walking distance to all the kid free museums and the free outdoor pirate ship sandpit, Indian tents And other playground stuff at the Diana memorial on hyde park. Good complete breakfast with a chef to cook for you on the spot (such an improvement at holiday inn that i used to avoid just for the old breakfast with terrible pains au chocolat and French pastries that used to taste like paper). The best being the warm swimming pool and spa being open despite covid19 talks of lockdown. Such a treat for our little boy who couldn’t wait to come back. Hotel staff super nice with kids.

The Hotel was very good with social distancing and cleanliness well communicated. I was slightly disappointed as I had booked a Superior Room for myself and my daughter but when we were given the room it was just the standard room. I notified the hotel reception who explained i had been given the correct room but I highlighted the information and photos on the website clearly shows the room we had been given was not the Superior room. A recommendation would be to ensure the photos on the website match the actual room to avoid disappointment. I had also paid for breakfast for my stay of 3 nights but was charged each time until i notified the staff it was prepaid. The reception team were very helpful and amended the mistake but again it seemed from the original booking my requests regarding the correct room and breakfast were not taken into account. Overall it must be said the staff were fantastic and my daughter was made to feel very special. The swimming pool was a real treat and they were very understanding letting me take my daughter into the gym while she did her home work and I could exercise. As a single parent this as very much appreciated.

Hotel looks nice inside and it’s clean Rooms are nice Location is amazing Pool not open or jacuzzi and this was the o my reason we booked this hotel as I emailed to confirm this and the reply was all is open as normal

Sadly we couldn’t check in for 2.5hours after arrival and as we had dinner booked elsewhere we had no time to use the spa facilities. The lady at reception was so lovely and apologetic, however regardless of her being so kind it did not rectify the situation. They looked for an upgrade, none to be found, offered us two free drinks at the bar, that wasn’t open yet so we had to head out as the alternative was to sit and wait. Room was ok, bed not particularly comfortable, we had a superior room. Bathroom was small and not fully cleaned, no bath plug so could not have a bath, by this point we were so rushed to get ready for our booked restaurant we decided not request one as we already had to request a hairdryer to the room. There was dirty plates left outside our room for the entire stay, not pleasant! We were offered a late check out, but left at 2 as the spa staff were very off putting and not helpful when we went to look around. Breakfast was fab and all the breakfast staff were fabulous. Reception staff and the doorman were all very pleasant and friendly. Sadly we not recommend.

Horrible spa facilities and jacuzzi were closed and we had specifically called before to ask if they were open. Pillow had a big stain! Really disappointing had gone for the executive king room for the night as it was my boyfriends bday and our night was pretty much ruined.