Holiday Inn London - Kensington High St., an IHG Hotel

Another poor London hotel

Expensive, impersonal and small/pokey room. A huge distance from reception to my room, very few elevators for many hundreds of rooms, not enough reception staff (though they did a great job) and unpleasantly expensive parking.

L, Obchodní cesta s 1 noclehem, 21. 06. 2022

Autentické hodnocení od zákazníka společnosti Hotels.com

Poor all round. worst check in experience

Location is good. That is all. The hotel was very busy . Lobby busy at most times as airline crew from multiple airlines congregating and waiting for their own transporstion. Check in process took a lot time. Longest i have exepreince in uk. There are no self check in facilities. I was not offered to sit and wait for next check in receptionist. All made to stand. i was pretty tired as hot and long day travelling . To make matters worse the receptionist who checked me in does not understand how a booking is conducted payment wise from hotels.com. she kept insisting my room and booking was not paid for ! I had explained i already paid on hotels.com and fully confirmed . Receptionist said it was not marked as paid, but could see a card number left for this booking. But as it did not match my own personal card she could not use this. I tried to explain that the mentioned card is a virtual card left by hotels.com for this booking. Ultimately i was made to leave my card and make pre authorisation for full nights rate. Not happy at this at all amd i was left to contact hotels com which was itself a struggle as internet coverage was so bad. And the reservations team had left for the fay at hotel. The room i booked an excurive room .. was very bad and not even worthwhile of the extra money i paid. London hotels are very bad for what you get for you money. I seen budget hotels better condition and better comfort levels .bad bathroom bad AC

Cesta s 1 noclehem, 18. 06. 2022

Autentické hodnocení od zákazníka společnosti Hotels.com

Great location

The hotel is well located and the staff are great. The rooms are quite basic and you need to upgrade to get a king size bed. The swimming pool is charged extra £5 per person, it is not included in the room fee.

Angie, Cesta s 3 noclehy, 17. 06. 2022

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Great stay

Really helpful staff. Able to check in earlier than expected as our room was already ready. Room lovely. Only complaint was the ount of chlorine in the pool. Made my eyes sore just being in pool area.

Melissa, Rodinná dovolená s 1 noclehem, 17. 06. 2022

Autentické hodnocení od zákazníka společnosti Hotels.com

Check in was a disorganized mess. Rooms are very small. Don't try calling for any thing (towels, pillow, etc) to be brought to your room..they won't answer. They're trying, but just need more trained employees. Great and safe location.

Susan, Rodinná dovolená s 2 noclehy, 17. 06. 2022

Autentické hodnocení od zákazníka společnosti Hotels.com

The stay was OK. Rooms very small,

Melissa, Cesta s 1 noclehem, 14. 06. 2022

Autentické hodnocení od zákazníka společnosti Hotels.com

Disorganised check-in

I booked a room for 3 people at your hotel last week Friday 10th to Sunday 12th (2 nights). Upon arrival we were told the room was set up for 2 adults and a cot. After showing my booking confirmation we were told they would sort out an extra bed and remove the cot. However I feel you should be made aware of a few issues we encountered. The extra bed put into the room was extremely uncomfortable and I ended up waking up throughout the second night with back pain. There were only enough towels for 2 people and so we had to ring reception 3 times to get an extra towel. This leads me onto the room complimentaries which were also only enough for 2 people. When we asked for extra we did eventually get another tea bag and milk but we were told we couldn't have an extra water and snacks. My booking and payment was for 3 people yet we only received service for 2 which was very disappointing for us on our visit to London.

Keith, Výlet s přáteli s 2 noclehy, 10. 06. 2022

Autentické hodnocení od zákazníka společnosti Hotels.com

Great location but hotel is a shambles

The hotel has turned into a shambles. Nobody knows who is doing what. Booked an executive room but given a standard room. £7 for fresh milk, no in room cleaning service. Lots of issues that require attention

KEVIN, Rodinná dovolená s 3 noclehy, 8. 06. 2022

Autentické hodnocení od zákazníka společnosti Hotels.com

Nice hotel but poor service.

The hotel was very nice, facilities are good and location is also very good. Checkin does take a while, long queues without enough staff to deal. Unfortunately I received an unauthorised charge on my card from them (and no insignificant!), did not receive any invoice or communication. I struggled to find someone to help me via the phone and after getting through to a member of staff who could advise what the charge was for and confirm the error, I was then advised I would have to email. My email has since gone unanswered and ignored, even after chasing. Very disappointing as I have used this hotel a few times for work travel and will now have to look elsewhere due to poor service.

Mia, Cesta s 3 noclehy, 5. 06. 2022

Autentické hodnocení od zákazníka společnosti Hotels.com

Overall excellent.

We had a wonderful stay at the hotel. The only real issue was that there were major problems with the key card system. We had to have our room keys reset about 8 times. This was time consuming and extremely frustrating. We were told that there was a problem which was being resolved. It needs resolving quickly! Also it was very disappointing that the hotel bar was not open for residents after 11.30 which for a hotel in a largel residential area is an opportunity missed for the hotel and a disappointment for guests.

Daniel, Rodinná dovolená s 2 noclehy, 1. 06. 2022

Autentické hodnocení od zákazníka společnosti Hotels.com