The Heathman Hotel

Valet was not available. No services were provided during the stay, not even when requested. The maître d, was terribly helpful during the stay, but he had no support staff. As a result, our room was overrun with empty bottles and food containers.

Loved the rooms, decor etc Late night arrival - cold tired amidst the COVID crisis, the young man (didn't catch his name, blonde, had a tweed or plaid suit on) was very pretentious and rude! We had a challenge with our CC - had booked a room - same night, and because we had been traveling between Seattle to Eugene & back amidst all the chaos I believe the bank put a fraud alert on our account. Took a moment to figure that out, As we were working through those details, he stated that's not my problem (when we were trying to explain the situation as to why our card was not allowing the "incidentals" being charged - which, in my opinion was high $130 - so be it but the rude pretentious attitude was unnecessary! It was our first, and unfortunately the last time we will stay at the Heathman!

Hotel is very cool with vintage/modern decor. There is a library off of the small Lobby. They offered a choice of local beers when I checked in. Can’t complain about that. Room was Rather large with a large foyer. The beds were comfortable with a 55”+ TV. Our view was of a roof and a fire escape, but I guess that’s what happens when you go for the cheap rate. The restaurant and bar seemed nice although I did Not eat or drink there. Hotel overall is very clean. My only real complaint is that the bathroom layout is very poorly planned. The shower and toilet are in a very small cramped separate room from the sink which is a much larger open area. I was visiting with my son on a college visit and we are both over 6 feet and had difficulty moving around comfortably. With the amount of room available, seems like there could have been a better design. There is also parking across the street that is much cheaper than the Valet. All employees were friendly and accommodating. I would stay here again.

We had a rough check in, lobby is incredibly small and can not accommodate the amount of check ins while also hosting a private party in the library. Front desk offered literately everyone checking in a cold beer except for my group of 3, when asked it was met with clear annoyance. Valet was great as was other members of the staff we came upon.

Was a bit of put to find my first room I checked into was not at all cleaned. I mean bed unmade from the last guest, twels on the floor. I was however happy with my second and quick resolve from the front desk. Staff was friendly and helpful with recommendations, pointing out amenities. I was here for a short stay but the charm was noticeable and level of service as you would expect.

Very nice overnight stay. Great check in and comfortable room.

Beautiful historic place! And next to Arlene Schnitzer hall!

The WiFi was down during our entire stay. The front desk connected me to tech support which I sat on the phone with for 45 minutes before they finally realized the problem was on their end. My husband needed to get som work done, and had to leave to find WiFi to do so. The shower doors weren’t hung level, so they wouldn’t stay shut. And the pillows on the bed were very very firm and uncomfortable. Valet staff was wonderful!

Excellent downtown hotel, style, very attentive staff, location exceptional

Exceptional service. Great location. I felt pampered