Hilton Colombo

Smooth check-in and check-out. morning call also on time. the staff was nice too. one thing that I can say as negative point is room service. we requested water and tooth blush but it never come.

Nice in the common areas but the rooms are very tired looking, definitely not up to hilton standard compared to many other countries.

The level of staff attentiveness is brilliant!! Whilst the decor of the rooms is dated, it is very clean and bright.

Extremely friendly and helpful staff in all sectors of the hotel. The breakfast and dinner have so many choices to suit all guests. The security was magnificent. Makes guests feel safe. I didn’t find anything negative.

The lobby and foyer areas are lovely but the rooms especially the bathroom is HORRIBLE and badly in need of a renovation. We had to move rooms due to the discomfort and were told that the hotel has not been upgraded in 32 years. If the Hilton name has to be maintained then a huge makeover is necessary as there is heaps of competition in Colombo.

Overall a pleasant but the toilet flush system needs looking into. Preferable if it was a bidet

Very nice hotel, specially lobby area , very good seafood Restuarent. Good staff .

The lobby and the restaurants are wonderful. It’s time to change the carpets in the rooms if they want to keep a 4-5 star rating. I liked the hotel and would stay again for a cheaper price that is in line with the worn carpet. Great location. I walked from the train station to the hotel. Paid 1600 lkr for a three minute car ride back to the train station. While money isn’t an issue for me, principal is at the forefront. Overall a lovely stay.

Ordered in-room dining, hotel staff asked me to pay cash or give him credit card- which never happened in any other 5 star hotels. ( I already gave my credit card info when I checked in) Hotel rooms are really outdated and dirty. When I checked out, I was asked to pay a balance of Rs2000. Hotel staff said whatever I prepaid on Hotels.com is not enough... (actually, they said my booking was under Expedia & a travel agent...)

The staff were all great and very helpful. As with breakfast, need to improve the food for vegetarians. It always taste better when the food is just made and warm. Gets hard when kept too long