The Lakefront Anchorage

Window AC unit was undersized for the room and lights showed that the filter needed cleaning. Our first floor view 1054 was awful, we looked at a wall and the window was covered in bird poop on the outside as well as walking through a long maze to get to the room. For what was paid and amazing description of the hotel when it was booked I was very underwhelmed for what we paid for the night. The gal who checked us in was not informative about amenities offered and when I asked about a late check out she just said ok. I checked again in the AM and nothing was documented for this and we ended up checking out at noon.

There were a number of issues with the room. The sliding door between the vanity and the toilet would not close. The temperature of the room was 88 degrees when we checked in. Cranking up the through the wall air conditioning unit only cooled it down to 77 by morning. The hot and cold water on the vanity faucet was reversed. Upon checking out and notifying the front desk of the issues, I was informed since the room was booked through a third party and not direct with them, they could not discount or refund what I had paid for the room. They did buy me breakfast as an apology. Have stayed here before and had a great experience. The location is convenient to the airport. The restaurant and bar have great views of Lake Hood. Always fun to sit back, relax and watch the sea planes take off and land.

What a great start to our Alaskan vacation! Easy shuttle pickup from airport, and all the staff were friendly and helpful. The location and ambience are perfect; the lobby area feels like a cozy lodge, and we enjoyed watching the seaplanes taking off and landing while we dined lakeside.