Home2 Suites by Hilton Baltimore Downtown, MD

Worst hotel I’ve ever stayed customer service was very poor

I have stayed at this hotel the past 3 or 4 times I visited Baltimore. It has always been a welcoming environment , clean

I appreciated how the room was like home away from away with the mini kitchen, the nice sized bathroom, and the living space. My husband and i were very comfortable in the room and the room was modern and decorated nicely.

It was theee worst the room was clean but the place smelled like a dead body was in there

It was a ok stay but great room for a wheelchair user just a real steep hill out front

Booked hotel while getting a medical procedure at Mercy. Very convenient, walking distance to hospital. When the hospital changed my length of stay due to Covid, I called Hotels.com within my change/cancellation window to cancel one night. They called the hotel but were unable to process my request because manager Mia was not in. Was told to tell them at hotel when checking in and call after my procedure. Due to surgery, I was unable to call until 3 days later, and hotels.com said it was the managers discretion to refund the night (even though I followed policy). She point blank said No. No reason, no conversation. Hotels.com then said there was nothing they could do. We contacted hotel directly and the manager Mia was extremely rude and hung up on us 3 times. Paying in advance, trying to help out the hotel apparently wasn’t the right thing to do. Contacting hotels.com for help IN THE POLICY WINDOW wasn’t the right thing to do. Hotels.com will not have your back Positive- hotel was exceptionally clean and sanitized. Room was in amazing repair and beautiful. Front desk and valet were kind and helpful.

Make sure you are comfortable staying in a hotel that is offering city sponsored homeless shelter in this hotel . We unknowingly booked here unaware of the ambiance and were greeted by two crack heads and their pimp outside of the hotel at 10 pm for check in . Shady shady shady , to experience a truly urban in the “street like “ experience definitely stay here . Staff tried their best to be accommodating but the spirit there is not good. We stayed one night and dealt with the smell of cigarettes and noise all night then checked out to a non homeless shelter hotel the next day . Customers should be told of the situation in place here so that they can make a decision if they are comfortable in this kind of a scene .

Front desk was great, as well as valet. The room said it had been cleaned, but there was hair in the sheets as well as all over the floor in the kitchen area and the carpet. Because of COVID, there is no longer the great breakfast which was disappointing. They did offer a To go bad with a granola bar and a fruit juice so that was okay.

no housekeeping on weekends was a mess! also has issues with getting g the correct room I paid for.