Wyndham Boston Beacon Hill

The beds were very hard. We did not get much sleep at all. Our key cards did not work. We had to keep going to the desk and tell them they did t work. Finally after being locked out of our room at almost midnight for forty five minutes I called the desk from the hall phone and told them to send someone up. They finally came and it took the guy a while but he finally got us in our room. Not happy

Bed was very uncomfortable. No hook in bathroom for robe. Was able to hear the guest in the room next door through the wall. Another guest returned to that same same room around 1130pm (we were in bed) and slammed the door like I have never heard before then the male guest started screaming and pounding on the door, using profanity to let me in my room now. I had to call down to the front desk and ask for security to come up. Also, did not learn about the outrageous price for parking overnight, $52, until I was there to check in. These city hotels get you every which way they can. Next time I will stay just outside the city.

The stay was okay overall, but it definitely did not live up to the price that it commands. The location is great, but the service and comfort was not fantastic. I had an early check-in, so they said I would have to pay an extra $25 fee. They invoiced me for $50 and I had to go to the front desk to change it. My room did not have an office chair and staff just passed the buck and brushed me off when I asked for one. The shower also did not work that great -- it wouldn't fully switch from bath tub to shower mode. Again, not a horror story, but it fell really short given how much I had to pay for the room.

Clean facility and staff did a great job cleaning the room. Convenient to al of downtown Boston.

Check in was very poor - more focused on their computer than customer.