Wyndham New Orleans - French Quarter

Hotel.com should be ashamed of itself for even having this hotel as an option. Hotel staff was very rude and not accommodating at all. The advertised bar and pool were not open. It was an eye opening experience to not use hotels.com again. I will pay more and go straight to their website.

The clerk was especially helpful about finding attractions and restraints. Room was clean and comfortable.

The stay was good. Wish they had a microwave and fridge in the rooms.

I was informed through hotels.com that the parking was free and included with my room. It was not!! I paid for parking when checking in ($60). When I checked out I was informed that I needed to pay for parking, I told the service manager I already did. We went back in forth, I ended up giving in and paying another ($60) for parking. In total I spend $120 for parking for 2 nights. Service was horrible place was clean but the service was horrible.

Great location in the heart of french quarter. Armed security. Services are limited during covid. To be expected. Valet parking. Bed and pillows were very comfortable.

Love.

Pool was closed which was main reason we chose this property.

I initially booked this hotel for February 15 to February 18, 2021. What attracted me to this hotel were the pictures and the fact that they had an indoor pool which was very rare for a New Orleans hotel. Fast forward to getting there. the lobby was pretty clean. I checked in and got room 1132. when my family and I got to this room I didn’t even get pass the entryway it smelled so bad as if someone had let rotten eggs sit in that room with the heat on 100° Degrees. I immediately turned around left the luggage in the hall & went back downstairs and requested a new room and also suggested that someone clean and freshen up that room. I was assigned a new room 1103 when I got to that room this is a non-smoking hotel might I add. This room smelled of mildew and cigarette smoke. Everything with outdated and old except for the TV the linen did not look safe to sleep on. Nothing smell fresh at all the bathroom was even dingy. I’m not saying that other people that left four or five stars don’t care about where they lay their heads. However, my stars are based on the hotel room, cleanness, presentation, smells, Comfort and linen.The hotel rooms gives you dirty trucker motel. The kind of dirty trucker motels you only see in movies. The room gives you a Norman Bates Motel room feel. The rooms are dirty, smelly, Itchy and hideous. I checked out same night how dirty the hotel was I didn’t even care about the indoor pool. I went to the Intercontinental which I loved..!

Overall our stay was great, the room was clean and roomy, decent TV. We were given the room type we requested with great location. My only complaint was paying $35 a day for parking.

Aside from no free parking provided by the hotel and the towel bar being broken i enjoyed my stay there greatly. Staff was extremely friendly and the room was comfortable.