Kimpton Alton Hotel

Very close to tourist spots. A few blocks to ghirardelli and pier 39

I like my room and the king side bed however I was not happy being awaken by drills and hammer banging on the wall.

Great Location. Had been warned tehre were renovations going on so that was good - although can see why renovations need to occur - looking very old and tired.

The hotel was undergoing construction but you would never know. They did an excellent job in metering the noise, communicating with their guests, and providing excellent customer service. The staff and facilities were equally welcoming. Would absolutely stay again.

Scarry time to be in Frisco because of the coronavirus. I went to check in and there was a group of 6 chinese flight attendants. I think at times like this hotels should allow us to cancel our rooms so we can go somewhere else that may be a little more comfortable. Oh and parking was expensive $66 so i parked across the street for $43 and they are renovating rooms i think we should know ahead of time

DO NOT STAY HERE. Yes, the location is convenient. I never check reviews and I just hope this review saves at least one other person from what we went through. First of all, there are TWO of these in Fisherman's Wharf right next to each other. My mistake was in booking this one. My family had booked the other. I went through hotels.com thinking I'd be getting a great deal and amazing customer service. Wrong. Wrong. Wrong. We requested multiple times to move to the other Holiday Inn so we could be in the same hotel as the rest of our family, including one of our children who was staying with our sister because our room could only accommodate 4 people. After multiple phone calls by hotels.com and myself, including 2 voicemail messages for management, no one responded until two days after our stay had been completed. Yes, they flat out ignored parents who wanted to move next door to ANOTHER Holiday Inn and pay extra each night so they could be with all their children. We ended up having all the kids stay with us and it was horrendous having 5 people packed into this one hotel room. Awful. Our flight was cancelled and we'd be arriving late. I informed both hotels.com and the hotel that we would be late. They assured me the hotel is open 24 hours a day and this would not be an issue. EXCEPT when we finally showed up at 5am after finally having to drive up from San Diego, they refused to let us in. There's more but I've reached the character limit. Awful

It is a great hotel, but going trough renovations through my visit, made some loud noises during the day. Expect to pay over $60.00 for valet parking.

The location was excellent, walking distance to restaurants, shops, etc.

There is only valet parking for $58 per night. No advise on getting self park from hotel staff.

Thank you to all the staff, they are true shining gems of the hotel.