Hotel Nikko Düsseldorf

There were 2 things I was very disappointed with the hotel. 1st, the business chair in the room was tattered and sticky. They should replace with a new one if it is such damaged. 2) The breakfast was supposed to start from 7:00am, but there was no hall staffs even when I went there around 7:10am. All the foods were lined up but spoons to pick up foods were not ready or drinks. It was past 7:30am when they finished all preparations.

Very clean and modern hotel and the staff were friendly.

Overall great but no acknowledgement for my birthday (check in date was my birthday and they had my date of birth). Check out took a while because there was only one person at the reception and there were people trying to check in too. Having two people at the reception would have helped.

Clean and quiet. 24-hr parking availability. Awesome stay.

Poor service. They don’t care about customer. Never stay there.

All was as expected and the room was clean and tidy

the room was a little cold

Hotel is well located, in the centre of Little Tokyo, but note that not all the facilities advertised are included in the price for the room (pool etc), these you all need to pay to use. Rooms are also quite basic, no chrome cast etc for the TVs

Hi I would like an email from general manager with an apology for a case where i has to be a victim of an agressive and threatening ! Front desk agent . I do have important contacts in Germany and I didn’t like at all most of the service of front Desk. The lady apologised to me once and promised to send me a letter of apologist from general manager who is still procrastinating contat and apology despite my detailed description of the very disagreeable and insulting treatment of me by the employee . I would like your intervention . Besides The floor I was on was smelling very unpleasant . Coffee machine doesn’t work , safe didn’t work at all.. so I could t deposit even my valuables

Hi I hope u get an email from you hotels.com and you intervene here.due to the fact that hotel gives impression that customers are of no value to them . And don’t take some customers seriously .. I expect an apology . Besides room’s Safe didn’t work at all. The 6 floor stunk and reeked ... the front desk employees were rude, agressive and not wiling to Help! The worst stay ever ! Not to mention the spa sauna was not turned on! And this is inacceptable. Two males at reception were assaulting me verbally and shouting at me ..