The Westin St. Francis San Francisco on Union Square

Wonderfully supportive staff! Beautiful facilities. It was as exactly what we needed as a little get away.

I generally love this hotel but things seem to have slipped this time. Check-in was great however I lost my key after returning to the hotel from dinner that night and the front desk claimed that they had no record of my reservation/stay. Thankfully I found the key in my handbag. The room was not clean. There was a candy wrapper underneath the bed, and the toilet bowl was dirty. During this pandemic, the hotel needs to do much better with ensuring cleanliness so that guests feel that they will have a safe, clean and healthy stay.

They made me wait over a hour to get into my room. Service was terrible.

Decided to take a chance and head to the city over the weekend. It was not traffic getting there nor was it crowded. We had a nice King room but it was dusty - so probably not been occupied for awhile. Due to Covid there is no room service and not very much open nearby. It was a nice get away and we enjoyed the cooler weather as we live in San Joaquin County. The price too was great at $168. We would come back again. The parking fee is stiff -$68 but it’s generally the same cost at all the other hotels as well.

Definitely not worth the money to stay at this hotel. When we checked in we asked for a luggage cart and that never came. And on the way to check out the same thing happen. Shower handle was broken and it was difficult to turn the water on and off also parking fee is ridiculous $74 a night for parking that’s insane.

We arrived right after the "shelter in place" so some of this was not their fault. Since we were not able to dine in any where, I would have like room service. Even a skeleton crew with a limited menu would have been nice. The bed was not all that. We stayed at a comfort inn and the mattress was better. Wifi was very slow, for $14.95 per day.

My second stay and was excellent. Very comfortable and a great view.

Beautiful hotel in a great location. Would highly recommend!

I booked through Hotels because the Westin would not let me book at the front desk. After 30 min from confirmation, the booking still did not come into The Westin. Emily, front desk, had me re book through them... (At The Front Desk), and rebooked me. So now i paid for the room.twice. while standing in Line, a tenant calls down for a noise complaint. Emily then 5 mintues later says, I Have the Perfect room for you Two... And proceeds to book us in the room adjacent to the Noise Complaint room., Which was throwing a party with loud noise.