Andaz 5th Avenue- a Hyatt Hotel – New York

Great Location! Love the style of the hotel! The hosts are very good and friendly! Will love to go back next time!

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My husband and I stayed at the hotel for 3 nights and I have to say that I've never experienced better, more caring and personal service at any hotel. Excellent staff... in the lobby to receive you and to check you out, for room service and turndown service - all top notch. The one criticism I have is the odd room layout. We were in a king loft room […] and the bathroom - beautiful and exceptionally roomy, btw - ran the length of the bedroom area with three narrow doors that opened up beside the bed. If you're alone in the room, it's not a problem. But if you're sharing, there's virtually no bathroom privacy. Yes, the 3 little doors swing closed (or almost closed) but they don't latch so they stay a little open, and there is no exhaust fan. We were on the 3rd floor overlooking 41st so it was quiet enough but certainly no view. Lastly, we ordered room service (breakfast) and the food was pricey but wonderful. Další informace

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We booked off the reviews posted, and were not at all disappointed. The service was impeccable, for three nights and our, two rooms were very spacious, especially compared to other 5* NY hotels we have stayed at. The hotel has a refreshing modern feel and look, and the approach that the person who checks you , also sees your bags to your room, then […] becomes your main point of contact and is then like your personnel concierge is great. Available on e-mail so if you want some advice when out and about. My wife became ill during our stay, and the hotel could not do enough. They arranged for the house doctor to call me within minutes in the early hours, they checked up and offered to arrange for green teas, soup complementary as part of the service. They even arranged for a hotel car to take us to the doctor's office for a consultation, complementary. The small touches of flowers for my wife, signed card by the team and complementary kettle and green tea really showed a side a natural supportive side. We cannot thank Joy who looked after us and the whole team enough. We will be returning when my wife is fit, and the only place we will book is the Andaz, NY. If you like to a genuine personnel service with attention to detail , and a real home from home feeling then this is the hotel to book. A message to the leadership team of the hotel. Do not change a thing, customer service, attentiveness across all the front of house team was first rate, helpful, responsive ,and no attitude at any time. WELL DONE Další informace

Very attentive hotel staff. Great location just across from NY Public Library, on Fifth Avenue. Large window and high ceiling give the feel of roominess. The bathing area and toilet are separate. Only complaint is the responsiveness of the TV to the remote. There is an annoying lag. Great job Hyatt on this new product!

I travel to New York on business and pleasure 2-5 times a year, annd it's always been a struggle to find a great hotel. But my search has now come to an end. Andaz 5th avenue was like a dream from the moment I walked in. They approach you immediately, bring you wine, and check you in while you sit in the modern but cozy lounge. No standing at a counter, […] no cold and systematic check-in process. The rooms are a good size for New York standards, and the amenities are fabulous. The large bathroom and rain shower and foot bath is a treat. Brunch at The Shop was reasonable and delicious. From now on, Andaz 5th Ave will be my hotel of choice in New York! Další informace

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I am a native New Yorker who now lives in the suburbs. My girlfriend and I were looking to spend a weekend in the city. Most hotels in NYC have small rooms, cramped elevators. Many hotels are just converted over past apartment buildings. And they feel that way- with narrow corridors and old gas-steam radiators. But the Andaz was spectacular! Beautiful […] restaurant (with great food), nice big corridors and a fantastic room. The room was comfortable, very spacious and extremely clean. The bedding was nice, the bathroom was clean and cool and the location was right on 5th Avenue across from the NY Public Library. What more could anyone ask for? I would definitely go back again and I am recommending it to my friends. Další informace

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3 night stay (and my fifth visit to New York) Hotel was perfect. Location/Room/Facilities/Staff/Service - everything was spot on. Seriously - you cannot ask for a better location - slap bang in the middle of all Midtown attractions. My room on the 14th floor (king suite) was beautiful - very very spacious/clean and stylish..and that view..wow! The staff […] were very friendly and attentative..not affected or aloof like other trendy hotels. Facilities were great..The Bar Downstairs has a great clubby like vibe (strong drinks and good tapas like food) The Shop was a great place for breakfast - I intended to go for breakfast each morning to other places - but ended up having breakfast all 3 mornings it was so good...and having breakfast with the public library as your view..great! I was offered a late check out which was really accomodating and my bags were looked after all day which was useful to make full advantage of a late flight and enjoy the city. I cannot recommend this hotel enough - I would not consider staying anywhere else next time in New York. Další informace

My husband and I have stayed at many NY hotels and we have put the Andaz 5th Avenue as our favorite. It is very unique, the room was very comfortable and the restaurant was terrific. We recommend you try it.

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Excellent service, location, and facilities. A uniquely enjoyable experience!

I travel 4-5 times a month for business and this hotel has provided me with one of the BEST experiences I have ever had. From the minute you walk in the door to the minute you depart, they are attentive to EVERY detail. I HIGHLY RECOMMEND THIS HOTEL and will stay there every time I'm in NYC!!!!!!!!!!!

The whole atmosphere at Andaz is different from usual. From the lobby to the room. Rooms were excellent, modern and comfortable. The hotel restaurant did'nt have an extensive menu, but the food food was delicious with courteous service and very reasonable prices. Location is great with everything in uptown manhattan closeby. Would love to stay there […] again. Další informace

The Andaz is a very nice modern trendy hotel in a great location. Close to grand central station, Rockefeller, empire state and directly across the street from the beautiful library building. Beds and pillows were very comfortable and the mini kitchenette in our suite, including Nespresso coffee maker was handy. Would stay there again.

My husband and I stayed in this hotel in December for 5 nights and we were very happy we chose this hotel. The location was perfect for shopping, restaurants and approx. 5 min walk to Times Square. The atmosphere in the hotel was very relaxed and welcoming. The staff were very friendly with a welcome refreshment when we arrived (A very wet day) and […] answered any questions we had and gave us discount vouchers for shopping. The room was lovely. Very spacious and modern with a lot of glass which was very different from most hotels. The bathroom was huge and the products were lovely. There was a large tv and most unusual all the non-alcoholic beverages and snacks were free. I would recommend this hotel. Další informace

Friendly, helpful staff. Tasteful decor. Nice personal touches. A joy to stay in for a few nights.

Stayed in Andaz 4 nights in November during the marathon weekend (andaz suite room). As anticipated I felt the experience quite refreshing for a 4* hotel. Unlike other hotels each staff is useful and can assist you (they can all proceed with check-in / out / recommendations...) rooms felt very cosy despite being modern (white paint and wooden floor […] much better than old new york carpets!). Appliances of very good quality as well. Free soft drinks and snacks are welcomed as well. In room service was good and well presented. Also staff is attentive and professional despite generally young. What is missing: maybe a concierge could still prove useful for some more important recommendations on fine restaurants (got quite disappointed by the place recommended on my first night there). Then the shower does not have any door which is pretty weird and bring some cold air inside. Toilets dont have door either. Also there are no spotlights in the entrance corridor where the full body mirror is so it gets quite dark and is not the most convenient after all. This said I would recommend the place, location is very convenient and central, TV, beds and general appliances quality is very good. We had a terrific stay. Další informace

Very nice hotel in midtown just across the street from the public library and a very short walk from Broadway and Times Square. Not cheep, but still very good value for the money and the staff was very nice and helpful. Would love to stay at the hotel again.

very nice hotel, wonderful staff, right in the middle of 5th ave. (at 41th street) I will come back !

Very nice hotel, perfect service, we stayed 6 nigths in this very nice place, nice restaurant, underground bar one of the best of NYC !

We stayed in a studio with a small kitchenette. This was very convenient for us, a family of 2 adults and 2 teens. The sofabed was big enough for the teens. Location on 5th Avenue is the very best.

The hotel was great and we would definitely stay there again. Clean, the staff were friendly and helpful and the rooms were well designed.

Wonderful hospitality - excellent food in hotel restaurant - small but well appointed rooms

We wanted a great hotel and we weren't disappointed! The Andaz 5th Avenue was in a great location - across the road from New York Public Library, a short walk to Grand Central Station, the Empire State building and the Rockefeller Centre and within easy walking distance of central park. The room was a decent size, very clean, well equipped, nicely decorated […] and the bathroom was beautiful. The free soft drinks and snacks were a great touch and while we were there you could get free wine in the lobby from 6 to 9pm - brilliant! What really made it stand out was the staff. They were all very helpful, friendly and courteous, the concierge made a great restaurant recommendation and everyone made you feel welcome. It's not the ceapest hotel out there but you get a lot for your money and it's well worth it if you're treating yourself. We wouldn't hesitate to stay there again, in fact we wouldn't bother looking for a different hotel - I think we might become regular customers! Další informace

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Nice hotel,nice room,VERY expensive, great staff in a 98% of them. Area location is good,1 block from Bryant Park. The worst thing of the Hotel is the Restaurant:poor service,slow slow slow...,and the food not god either. However, in general the experience at Andaz was great and i would come back again.

We stayed as part of our family vacation and were very happy with our choice. Things we liked: Service - very friendly and accommodating Location - opposite the library, half-way between Grand Central and Times Square Snacks, soft drinks and WiFi - all included, a very welcome bonus Happy hour - free wine every evening in the lobby lounge Bed - […] extremely comfortable Would happily recommend and stay again. Další informace

Great spot in NYC, clean and well worth the $$$

Superb location, sunbathing on the terrace after a days sightseeing awesome!! Superb rooms however lobby and amenities a little over the top for a family of four. You'll get great attention if your spending extras. Probably perfect for the romantic couple

My husband and I loved this hotel. As soon as you walk into the lobby you are greeted by your own personel concierge. She took us to our room showed us how to use the lighting systen,tv,etc and made reservations for us as well as what to see and do for the weekend! The Cellar Bar was fun and had great cocktails!

We were only in NYC for one day, but wow, did we find a gem. It was 104 outside, and the minute we walked in the lobby, a hostess offered us a cold bottle of water while we sat and waited to be checked in. This hotel staff was fabulous!! Restaurant recommendation and reservation were on the money. When we got back, the hostess asked where we went and […] how we liked it. When we gave it a ten rating, she offered us a glass of wine while we told her of our day. She took notes so she could recommend it later. The hotel is very modern, technical and beautiful. Free cold drinks in mini-bar were very welcome. Coffee from lobby was delicious. Complimentary wine bar in the afternoon was a great prelude to dinner. Despite the heat, we walked to Carnegie Deli for lunch. On a normal day, we could have walked to MOMA, Moa, Central Park, Bloomies, Macy's, Empire State and Rockefeller Plaza. Great location. We will stay again in October. A real pleasure. We strongly recommend the Andaz for great value for the money. The only complaint is the chair at the desk. It is very large and leather. We kept sliding out of it. But that gave us a good laugh. Další informace

For the room prices at this hotel, your expectations increase greatly; with that said, I was exceptionally disappointed. From the start, there is nowhere to park near hotel, so you must valet. After receiving the valet ticket, it is only then that you realize that the valet is $60 per night! Our room was not ready upon check-in and so we had to wait […] only to get a smaller room than what we booked. The room had many frills but lacks on the core basics. Note to the ladies: The bathroom mirrors are as aesthetically pleasing but impossible to see to do your makeup even my husband had a hard time seeing just to shave. Needless to say, for the price vs the experience I will not be back. Much better hotels in NYC for half the cost! I am going back to the Alex. Další informace

Great location next to Bryant Park, directly across from the NY Public Library. Good value, great service, would definitely stay there again.

The perfect hotel to stay in NYC!

The service was incomparable, the hotel itself was sleek and new. If you like contemporary style you'll fall in love with this place. The location, too, was fabulous; across the street from the NY library and close to everything.

The hotel was great and service was friendly. The room we had was really nice but the finishing touches were not there. The kitchen was flimsy, shower was nice but there were little leaks and the lights were nice but did not work properly. Enjoyed our stay and the proximity was great but when you pay good money you can be paticular about the finishing […] touches. I will stay there again. Další informace

What a great find for us through hotels.com. The hotel was in a good location if you want to be in the Times Square area. Our hostess, Amanda, made our stay extra special when she found out it was my daughters birthday. Will definitely come back to this hotel!

Andaz is a great new hotel with extraordinary service. It has incredible extras, like free non-alcoholic beverages and snacks in your room, 24/7 coffee, tea, bubbly water and iced tea in the lobby, and free wine in the afternoon. All that PLUS free wireless Internet? Inconceivable! After a seamless checkin, you're shown to your room by the same person […] who checked you in. After showing you all the very cool features of your room, such as all touch pad controls, you are handed a card with the name of the person who just helped you, and ends up being your personal concierge. You are invited to call or text any time during your stay if you need assistance. I availed myself that service...I'd asked for a recommendation for a place to get a bite to eat and watch the Stanley Cup playoffs. The initial place recommended was too loud, so I texted my personal concierge for more recommendations which might be quieter. I got a reply in less than 5 minutes, and we went to one of them, which was perfect for what we wanted. The room itself was spacious by any standards, and by NYC standards, the space was positively cavernous. The bed is Euro style, with the comforter only (so you can cocoon yourself). and with big huge down pillows. The bathroom (really the entire hotel) is ultra modern, with double sinks and thirsty marble throughout. The shower has three different modes- rain shower, regular shower and footpath with a bench. You can have one or all three modes for your shower. I have only a few suggestions, not complaints. First, Andaz needs to indicate that the entrance is actually on 41st, so you can let the taxi driver know to drop you off on 41st Street rather than on 5th Avenue. Second, the cable offering could be better, to include channels like Versus. Not that you'll be in your room that much in the City that never sleeps, but still... This is a great hotel, and would be appropriate for business or leisure. I'm anxious to stay at another Andaz, and I will most certai Další informace

unobtrusive and efficient service,excellent facilities including a very good gym, a wonderfully comfortable spacious room and a great wet room all made for a very comfortable and enjoyable stay.We particularly appreciated the complimentary snacks and drinks. the restaurant was of equally high standard. Having visited New York many times and having stayed […] in some very good hotels this was undoubtedly the best. Další informace

Overall a great location - close to the busy streets of 5th, but quite and comfortably just to the side, and just a few minutes (by taxi) to whichever borough you want to go to. The cleanliness, modern, large yet comfortable feel of the hotel/hotel room exceeded my expectations. It was warm and inviting, which was much appreciated when coming in on […] a very rainy day. Další informace

We stayed at this hotel due to its value for money and the feedback we read prior to booking, and the location. Overall we were very impressed with the size of our 1 bed suite, where we comfortably were able to stay as a couple with two children over 10. The room itself was very modern with good comfortable beds & great bathroom. Even soft drinks are […] provided in the fridge free of charge. Staff were extremely helpful and location is perfect for shopping, Empite State buidling, Times Sq and Central Park all within 10 mins walk. Další informace

The location of Andaz on 5th was great - is very accessible to everything in Times Square. The room we stayed in was very cozy; really loved the contemporary design. Service, though, was not so great. The system of checking in guests was not very efficient. A number of guests were flocking the lobby area because the rooms were not yet ready. Some guests […] were offered drinks, others were not. The idea of escorting guests to their rooms is not a great idea if other guests are left in the lobby waiting for someone to hand their hotel room keys. Další informace

Great location, beautiful hotel but front desk is non-existent so check-in and check-out service is erratic and slow...service at the breakfast was variable. The rooms are wonderfully furnished.

A beautiful hotel with a friendly and accommodating staff whose cheerful personalities greet you each and every time you pass through the lobby makes it a truly great experience. I look forward to many more stays there.