Laguna Hills Lodge – Laguna Hills

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Great

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Wife really enjoyed the gardens full of flowers and trees.

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Everyone was polite. That sums up the service. The bed was stiff as a board, and the linens were so thin I had to check twice to make sure there was actually a sheet on the bed. I guess if price is your paramount concern this is a good value. It is across the street from a fire station and the walls are thin, so don't expect to sleep in too late. It […] seems they're trying to do some renovation but I didn't see any specific work taking place. Everything functioned OK, but that's it -- just OK. Další informace

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Great stay. Will stay again of we are in the area.

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The customer service at registration was non-existent!!! I've never encountered such rudeness with checking into a hotel, especially one that was already paid for in full. I will never say at this hotel again!!!!! Many family members & friends stayed at this hotel as well since it was for a wedding, and others encountered the same rude treatment as […] well. Další informace

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For the price, we were very satisfied and would stay there again!

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Nice motel, lovely garden rooms, decent breakfast, ample parking. Don't expect much from front desk, There is a lost and never found. Housekeeping is nicely responsive. Pleasant outdoor heated pool. Great location - near every famous fast food eatery in southern California and close to many magnificent malls - from Irvine to Mission Viejo and the Laguna […] Mall is across the street. And of course Laguna Beach and Dana Point are pleasant drives and Newport Beach not that far. Další informace

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Great value for the money. Room was very clean. Breakfast was very good overall a great value for the money

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Very convenient to Saddleback College. Free breakfast was a bit spartan, but not a big deal. Overall, a vey pleasant staff and stay.

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Quite satisfied, especially considering the cost. Would recommend.

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very comfortable. We enjoyed the gardens and roses. Walk to good dining was a plus.

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We would stay there again. Some of the office staff need to learn how to smile and be more friendly (men).

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The staff at Laguna Hills Lodge went above and beyond to assure our comfort. Not only are the grounds and pool meticulously maintained, but our room was spacious and clean. We had requested a ground floor room for our elderly mother. There were none available but the staff called me to let me know that they had given mom an upgraded room right next […] to the elevator! The breakfast was sufficient, the dining room tidy and the staff welcoming. Location is PERFECT! with access to beach, freeway and shopping. We will definitely stay here again! Další informace

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The Room was very clean and room service was excellent and breakfast was good but the coin-operated laundry and dryer are only 2 to serve 121 rooms which was pathetic and one of them was out of order ,in addition the pool was dirty .we complained about the laundry and the pool ,they apologized and cleaned the pool once after the complain but did nothing […] about the laundry .Their response to the complain really made us think twice before we refer anyone to the hotel or come back again. Další informace

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Traveled to Southern California for an all day meeting. This suited my needs very well, and I would stay here again if I came to the area.

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We have stayed at this hotel 4 or 5 times in the past 3 years and have always been very happy with our stays. The staff are always courteious and helpful. We think it is a great value and particularly enjoy having a refrigerator, microwave oven and safe. The included breakfast, although not hot, has adequate choices of breakfat items.

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This hotel is like no other hotel I stayed in, it has lots of personality, very clean inside and out and very cozy.

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I enjoyed my stay at the Laguna Hills Lodge. The only problem I had was when we checked in.. The gentlemen that checked us in wasn't the friendliest.. Once we got in the room we were happy. Rooms were very clean and the staff was very friendly. Was nice to have breakfast there in the morning but wished they had a waffle machine, then it would be tops.. […] I would definitely go there again on my return to Laguna Hills. Clean hotel and the location was excellent. Restaurants all aound us and was close to the person we were visitng.. Very nice hotel... Další informace

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Room was a little small but very clean. Great location walking distance to a mall and food.

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The Laguna Hills Lodge served our needs for this trip, with a couple of caveats. The beds were just passable - I did OK, but it was very uncomfortable for my wife. Secondly, the walls/ceilings did nothing to dampen sound. It was not a huge issue - no late night partying etc. - but a bit annoying to hear everyone's conversations. On the plus side, the […] grounds, though small, were very pleasant and relaxing and the pool was enjoyed by our visiting grandkids. Breakfast was adequate, but nothing remarkable. We were un-impressed by the area - lots of mall stuff and housing - but it was relatively convenient to the people we were visiting. Další informace

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worth every penny

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My husband and I loved the fact that it was so quiet. The bed and pillows were so comfortable. So we got a great nights sleep. The rooms have been adequately updated, but I hope they continue the update to the hallways and some features in the rooms.

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Great location, right in the middle of town next to the City Hall. Close to restaurants, shops and highway yet hotel setting is tranquil, relaxing and quiet. Nice landscaping with lots of plants and flowers. Staff are friendly and helpful. Rooms are well decorated and clean although the bathroom is a bit on the small side. The included breakfast is […] good. However, if they added some simple hot food items like scramble eggs, bacon, sausage and hash brown, that would really be even nicer and upgrades their breakfast tremendously. Další informace

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Great people and good location for our stay.

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The room was clean plenty of towls, the guy at the front desk was very friendly, took his time explaining where the restaurants where, time for the pool, and the breakfast area. and gave each a cockie too !! ;).

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Location was decent. Next to Laguna hills mall which is the mall time forgot! The rooms were old but at least clean. The whole place needs a update! Inside the rooms the decor was from the 60's or 70's and the AC machine was really loud! Tip, if asked garden view...it doesn't matter! I paid extra for garden view and the garden was a joke!

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Stayed here again as the location is convenient to visiting relatives. This is not the first time that one of the front desk staff was appalling. Three groups of people were checking in at 2:45 (check in is at 3) all of a sudden I heard one of the front desk agents tell a gentleman who had been checking in, " You know Sir, it's ONLY 2:45. Check in is […] NOT TIL 3,." (15 minutes early? seriously you are giving him attitude for that? I have stayed in many other hotels, sometimes checking in at noon if a room is available) " You don't have to be rude!" She proceeded to turn her back on him, give a audible snort. Meanwhile this man was standing there with two children, and I was not far away from him, I am sure I would have heard him being rude. My jaw DROPPED as did my families. This is not the first time I have witnessed completely unprofessional behavior here. Unacceptable in my days of customer SERVICE. The place okay, the location convenient, but wow, if I had a choice I would not stay here just because of the staff. I have stayed at worse hotels with 1000 times better customer service. Další informace

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I'm always nervous trying to book a hotel in a place I've never been and am very picky about a place being clean, but I felt that the reviews were consistent enough that this would work for us. It was a great choice. It was clean, comfortable, and customer service was top notch. Not a hot breakfast, but plenty of variety, stocked well, and good choices. […] Highly recommend, do not hesitate to book. Price was awesome for this quality. Location very convenient to the highway. Other reviews mention the fire station noise, we were there a week and never heard a thing. :) Další informace

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Everything was ok. From desk staff requires more training on how avoid comments and jokes in front of customers. And don't ask no sense questions.

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For the money can't beat it staff was very friendly, close to everything a lot if restraunts in area, only bad thing which did not bother us is its across the street from a fire station so you occasionally hear sirens. I will stay hear again for sure

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Front desk staff requires more training on how deal with customers. Conversations between them when attending customers and making jokes around customers names.

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I thought the breakfast was the best part. Clean place to eat with lots of choices.

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only think that wqs cleaned daily was that bed was made and clean towels put out. did not move anything---so it was clear room was not vacuumed nor any trash thrown away---cups and mugs left on surfaces were not removed or thrown away...

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