Explorers Hotel at Disneyland Paris – Aulnoy

Čistota pokoje - jeden den neuklidili pokoj vůbec. Postele - velmi použité, matrace proleželé, takže u dvoulůžka se uprostřed postele tvořila prohlubeň. Nejlepší na vybavení byl aquapark, uspokojil děti. Vybírá se pobytová taxa za pokoj - sice malá, ale nevěděli jsme o ní. V recepci - velmi neorganizovaná a pomalá. Check-in pro 3 rodiny, s tím, že jsme […] měli dopředu vše zaplacené a předvyplněné trval 20 min. Další informace

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It's an ideal hotel as far as sleeping only is concerned, in other words if you plan on spending most of your time in the Disney Park. However if you decide to inlcude some rest days in between it's not the best place to be. During the day, apart from a sandwitch bar there are no real facilities for meals. The luggage storage facility at the hotel turned […] out to be very useful on our last day after checkout since our departing flight was only later that evening, it allowed us some freedom to venture out back to the village to do last minute shopping. However and lastly, claims that there is free WiFi in the hotel is exagerrated. There is very limited and intermittent WiFi around the hotel entrance/lobby area. As soon as you venture beyond that, whether to the rooms or any other public area such as the restaurant downstairs the signal dissappears. Další informace

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The children play facilaties are fantastis, there is so much for them to do & the pool is great! If you can get over paper & plastic cups for the rooms & no set tables at breakfast, tired decor in the rooms, it's not a bad hotel. The location is 5mins from Disneyland & the train station on the curtesy bus & they run regularly. If your looking to keep […] costs down & kids to have as much fun as possible then this hotel is ideal. Další informace

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Great for families

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Good Hotel Facilities. Very Poor Rooms for price paid. Staff never look happy. Breakfast time was a scrum. Happy Hour mobbed. I would stay there again if I had to, but I certainly would be reluctant to pay out for what I did!

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Great location, great hotel and very efficient staff. Thoroughly enjoyed our trip, the shuttle service to Disneyland is regular and reliable. Only gripe.... A two euro charge per towel for swimming....meaning the pool is not 'free to use' and a crazy French rule regarding swim wear resulting in my husband not being able to join us in the pool....what […] could happen if he wore shorts instead of trunks which would be so bad?? Seeing as other guests were taking photographs on poolside and not being asked to stop, the trunks thing seemed very insignificant.... Otherwise, nothing but praise for the hotel, shame the pool stories had to mar an otherwise brilliant stay. Další informace

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Really enjoyed our stay. Very easy with the children and they loved the pool! Great room for a family, well thought out design. Pretty close to the Disney parks.

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Great for kids. . Pool and pirate theme kids loved.Buffet food good selection

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This hotel has a great location for going to Disneyland. Not anything else. The rooms were just ok. They were clean. But the power went out one day and the TV never worked. The shuttles were unreliable and didn't even come at the times hotel staff said. The pool was only open a few hours in the morning and a few in the evening. Never got to swim. The […] free wifi was spotty and only worked 10% of the time. The food in the captains library was excellent. Breakfast was pretty good too. The staff were nice. I would probably take the kids back. They had a slide and an arcade, and play area. I just hope they could simplify their wifi process and keep the pool open during the day. Další informace

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Ideal base for visiting Disney with the added extras for young children (if not too tired) of the play area, swimming pool with chutes, shop etc

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Hotel was all we needed it to be, but we found the staff quite unhelpful. We were also very disappointed that the wifi did not work on any of our devices, and were brushed off when we asked for assistance regarding the matter. The room was also only ever restocked with 1 tea bag or coffee even though it was a 4 person room. Glad we spent most of our […] time at the Parks and not a lot of time in the hotel! Další informace

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we were very pleased with the value we got for our money. we are a family of five and the room had plenty of space for us. our kids went nuts for thebplayground and pirate ship themed pool. it was very easy to take the bus to disneyland. we would definitely stay there if we go back to disneyland

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Very pleased with the convenience to Disneyland park and the availability of the shuttle bus. Loved the whole hotel set up with the play Center and the pool. The staff were really lovely and pleasant and helpful. Only downside was that our bathroom sink was blocked

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the pool is good for children and has good slides, much better than you would expect for a hotel. The car park was busy one day. about 200 cars spaces and only about 10 free. the pillows are small and too soft. the breakfast was good with a lot of tables, so, there was never much of a queue.

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Room was not as expected - size was small and not suitable for a young family, heater only worked half the time, powdered milk, only 3 pillows provided originally for a 4 bed room, no microwave, only 1 restaurant open in whole hotel and the staff did not give us correct information as we were not told that the bus to the airport cost money our that […] you had to pre book it. Další informace

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You get what you pay for - would rather pay a little more in future. Swimming pool is great for kids.

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The hotel was ok but the customer service was awful the staff are horrible the halls were the rooms was stink. I wouldn't recommend this hotel to anyone .

Autentické hodnocení od zákazníka společnosti Expedia

Great hotel for exploring Disneyland. Great for children, fab breakfast. Excellent shuttle bus service. Poor pillows, but got extra when we asked for them.

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Staff very welcoming on arrival. Explained all about the hotel and the where Shuttle bus goes from. There is a separate area for guest services which is great. The swimming pool is brilliant and open times are excellent. Breakfast was delicious and fresh.

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The toilets were extremely foul smelling, which resulted in a strong aroma of septic pervading the room. Despite our placement of the "Do Not Disturb" sign on the door, the hotel cleaning staff completely disregarded it, and entered the room, failing to adequately clean it each time.In fact,they do not clean the rooms at all. Obnoxious noises of children […] running the length of the hallways and slamming doors, disturbed us late at night throughout our stay. The heaters in the room also broke leaving us to endure the freezing cold with three kids. Další informace

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Faculties are good for the kids but comfort and convenience for adults isn't considered.

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We realised that this was a 3star hotel but the hotel was even more shabby than expected especially on the level 1 near swimming pool area! Highlights... Dirty under beds, pillows were inadequate in size and comfort, empty toilet rolls nor towels not changed each day despite 'please make up my room', Edge of bed dropped out and sheets not fitted well! […] Corridor leading to and outside room very messy, room also felt a bit damp in room 106 as heaters not on. This was however a handy location to visit from with good shuttle bus, cheap place to sleep in between Disney visits ( Disney which was great) but for a similar price or a bit more money we could have had a better experience...my advice is - try another hotel like Circus which is next one along... Oh and how do we know about the other hotel... we stayed there last time but thought we should try something else - wrong decision ! Další informace

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Basic European hotel, the rooms are no frills. Morning buffet good start to the day, not your typical American breakfast light but filling. Bring your own washcloth if you are accustomed to using one. Kids would enjoy the pool area. Shuttle service was very good.

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went for a walk at 6.30 in morning, corridors were not cleaned and stairs were dirty. personally i feel the hotel should use dress code. example 10 oclock in the morning kids over 10 years were walking about in pajamas in dining room. Adults were walking about the hotel in swim wear not covered up and no shoes on. people were taking more food out dining […] room in napkins. Další informace

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Good hotel that really catered very well for our young children with Large Softplay, Activity Swinmming pool (Slides/Pirate Ship) and Childrens rides. Given we were in Disneyland for best part of the day and at night, the hotel was really somewhere to chill out for a few hours and ultimately re-charge ready for the next visit to the park - the hotel […] all things well and we feel that we got value for money for what we paid and had a good custimer experience - we would most definately return to the hotel in the future. Další informace

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Nice, comfortable stay for 3 nights. Nice pool, decent breakfast and very convenient location if travelling by Eurostar with free shuttle bus every 15 minutes from and to Disney parks and train station.

Autentické hodnocení od zákazníka společnosti Expedia

Kids love this hotel for the playground and pool but it is lacking in some of the basics that are fundamental - most particularly any noise proofing between rooms or rooms and corridors. If you stay when it is busy (as we did) expect to hear your neighbours, impacting on sleep quality. Amenities of the hotel such as the pool, playground and free shuttle […] to Disney and the train station are great, but the trade-off is extremely basic small rooms with poor sleep quality. On the positive side, the staff are very helpful and given that hotels in this area are very expensive its pricing is very competitive. Další informace

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Loved the hotel and the atmoshphere will definitely come again

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Good for families. Food variety is not very good. Nothing outstanding, though.

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I'm surprised Disney put their name on this hotel. The room was the size of a large closet, for a family of 4, we could barely move in the room. There was a tiny bathroom in which the only outlet did not work. There were no hand towels or wash clothes or soap to wash your hands! There was one restaurant that opened for breakfast and a few for dinner. […] Not much choice and very expensive. The pool was fun but they charged 2,00 euros per each towel, and you could not use the ones from your room! The staff was friendly at the front desk, but the house cleaning staff was inadequate! Not only did they not change the sheets the next day but we still did not get towels and soap we needed. It was so disappointing! They had a video game room that was outrageously expensive. They made it seem like it was a great hotel for families and it was nothing I would ever stay at again much less refer to a friend. Beware military community! Do not get caught up in the pictures online or the decent cost. You can find something better for your family!! Další informace

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By American standards, Hotel 6 is 10x better. This place has skinny mattresses on spring boards. Hotel's restaurants all closed except for 1. Pizza they make comes in a pile of manufactured dough with tomato paste to which full of himself cook puts cheese on top and shoves it in the oven. Stairwells dirty with pigeons droppings living there. Maintenance […] begun to drill concrete floors while we were in the room. We hear masonry bit pounding against the concrete for several hours. Další informace

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Overall experience was good but felt the breakfast buffet was very limited especially for vegetarian and halal options. Also very hard to get hold of drinking water for free so take bottles with you.

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We were very impressed with the swimming pool, it has water slides and a bucket that dumps water every few minutes, our children had a blast! We were in the pool twice a day! We were so happy with the bus connection to the train station and Euro Disney. We flew, but we think the Euro Star would have been just as cost effective as you have the free bus […] etc. Hotel Staff were always helpful, helping our teenager connect her phone to wifi etc. Games room was ok,as some games not working, but were fixed by the next day, air hokey a hit with our kids! Hotel has a few places to eat, but this was not cost effective for a family, and food was not the best, however the breakfast was amazing! We just had a standard room, which was fine, beds comfortable, room was small for 6 of us, but was fine for the price. Overall, I would diffidently recommend this hotel for a family! Very child friendly! Our Kids loved it! We were so happy with our choice of hotel. Další informace

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Very good. Everyone was very helpful. The hotel was clean and warm.

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It should rate with one or two stars not three There is no Internet ,no one help u to handling your bags , Poor breakfast and etc.

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The hotel was basic (food and rooms) and the service was disappointing with unfriendly staff and often unorganised at peak times, however the major plus point for this hotel is the swimming pool which the kids loved. If it was not for the kids facilities, I would not recommend this hotel but because of this our stay was enjoyable.

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have stayed before asa we have 3 children and saddly no other Disney hotels cater for that !!! this trip the rooms seemed tired and in need of updating etc . Also there was only 1 bar open , with only 2 staff which clearly could not cope during the evening , with long ques just to buy drinks and not many seats :((((

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This was a great hotel for families although could help with some more information. Checkin is straight forward and the directions to the room are straight forward. If you get a family room (Called a crew room) try and avoid the room near the fire exit as this was used by staff early morning and late at night and was quite noisy. We were in room 436 […] which was clean and tidy and the beds were made up every day. We had to go to reception for more tea and coffee as this wasn't topped up. Milk was powdered so we brought some up from breakfast and left it on the windowsill to keep chilled (OK in November). The pool was a little chilly and very crowded in busy periods. All in all we would stay here again but would choose a summer period rather than winter. Další informace

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They have bad beds bad services bad restaurants never go there again

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Really pleased with hotel, so close to theme park and buses very frequent. Staff at hotel nice and helpful and polite. We ate at restaurant and pizzza bar in the evening, both where excellent value. Breakfast was great, plenty to choose from, clean and comfortable. We would really recommend this hotel to friends and family. Also place to store luggage […] ideal, no hassel at all. Další informace

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some of the negative reviews gave me pause before we went, but we found this to be a perfect place to stay when doing Disneyland. Close, convenient, comfortable, and clean. The staff was friendly and efficient. The indoor play area, private ship, and especially the pool with water slides were huge hits with my kids. We'd stay there again happily.

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Good hotel, i was pleasantly surprised as it was cheaper than many. Accomodation- my friend and I shared a 6 person Crew Room. It worked well for us, we put our four children, ages 4, 6, 6 and 7½ in the main bedroom, and we took the bunk bed room off of it. Food- Breakfast was great, loads to choose from, croissants galore, cheese, ham, yoghurts etc, […] cooked brek if required- we didn't. One evening we did the buffet, loads of choice, perfect for all of us who were too tired to choose anything off a menu. The breakfast & evening meals were also fine for one of the kids who has a severe nut allergy. Cleanliness- room was clean, even the grouting in bathroom was clean. Room was tidied each day & bin empited. Location- good, the shuttle bus (large bendy bus) stops here first on the way to Disneyland Parc, which meant you had to go round the houses but you got a seat.On the way back, Explorers is the first hotel to drop off. The soft play was good, big for a hotel & it was next to breakfast, dinner, bar, so we could have our drinks in peace ! A bit scary at the end of the day though with lots of children all super tired & fractious, sit close & watch out for baddies ! We didn't have any problems so didn't have anything to do with the staff. Free wifi in hotel- just ask at reception for code, not the fastest but fine for emails. Další informace

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There was no one to help with my bags and I was traveling alone with a 2 year old so it was not easy to manage the bags and my daughter. I could not find my room and no one was available to ask. A very kind maintenance man finally helped me. House keeping tried to enter the room several times when I was on the toilet and I had asked them to wait several […] times! How embarrassing! The pool could have been warmer. There was little to no services. This hotel is very very self service. Once you did find a staff member at the hotel however they were very helpful and friendly. I thought that this hotel was part of Disney and when I showed up at the park at 8:00 ready to enter with my 2 year old we were both very disappointed that we could not get in until 9:30. They should make it clear that Explorers is not an official Disney Hotel. Další informace

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bit upset that the receptionest did'nt explain about the parc tickets we bought the two parc ticket for one day went into one until the parade that finished at six and went into the other park only to find out that it was closed if wehad known that we would have reversed the parcs this wasn't explained so we had bought the two parc tickets and only […] used one what a waste of money but other than that really enjoyed our stay well done Další informace

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breakfast could be better.

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