The Ritz-Carlton, South Beach – Miami Beach

Hotel customer service was excellent as usual but our room had an old moth ball like smell to it. The hotel food is absolutely horrendous for a ritz Carlton and it is extremely expensive. Overall great location and very modern, fun atmosphere.. Great access to beach but beware there is a 25.00 charge for beach umbrellas!

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Our stay at the Ritz Carlton South Beach was without doubt on of the best if not "the" most memorable and pleasant resort experience , the staff made the stay most welcoming and pleasant. It goes without saying that the hotel/resort is top notch, however it must be noted the "Experience" was created by what I would consider to be the best staff in the […] industry. I was pleasantly surprised to find the rates to be closely competitive with other hotels in the area however I do not think there is another hotel that can match the experience. It would be my strongest recommendation to all that plan a stay in South Beach Miami to first consider "THE RITZ CARLTON" Další informace

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it was excellent. Everyone was very helpful and attentive. we coud not have expected anything else.

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Hotel room was small, pool service was extremely slow and the pool frankly looked disgusting. Our room was very clean and nice, we had a "city view room" which apparently means a view of an HVAC shaft / the building next door. The food at the restaurant one level below the pool deck was great and there was a great band playing while we had lunch.

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I would like to express a personal and heartfelt thank you to Bellman Sean, Angie and Juan at the pool and Erica, Shaun and Moshe in Reception/Front Desk. I felt like a VIP from start-to-finish although it was my first stay at the Ritz-Carlton SoBe. I usually stay at the Delano or W, but I will definitely return here this Winter when I need to escape […] from the cold and dreary San Francisco weather. Thank you for making it a comfortable, relaxing, restorative and truly memorable two night retreat from reality. Další informace

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I initially went to Miami with my bridesmaids from 4/12 to 4/14. I decided to stay and my fiancé with his best man came after their bachelor party in Montreal. My first hotel was the Sagamore hotel in south beach which I thought was amazing. I had a villa planned from 4/14 to 4/17, however when I got to the villa it wasn't what I expected nor was I […] provided with the request I wanted. I was looking on hotels.com for another hotel and came across the Ritz Carlton. I decided to book my stay there and from the moment I walked in I was blown away. The hotel is beautiful, the service is amazing. Guest services rep even gave me a complimentary upgrade for my extended stay in Miami. The location is perfect next to the stores, beach front hotel & and a huge pool with a hot tub. When I would call guest services for extra towels, blankets or pillow, they were delivered within 15 minute. I am going back in June and I will be staying at this hotel once again. I can't see myself down grading from this hotel. Další informace

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We've stayed at lots of hotels on South Beach and the Ritz is our favorite one. The rooms are nice, service is impeccable, and its proximity to Lincoln Road & the beach makes it an ideal location for SoBe.

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Hotel is in a very nice location, but rooms are very small.Staff very helpfull and attentive. Walk to the beach and close to Linclon Rd Restaurants. I thought over night parking was very expensive.

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We had a great time!! ALL Staff SO friendly and accommodating.. From Doorman, to the Bellman at check in, to the pool guys, beach guys, bartenders, waitstaff, concierge, hostesses at breakfast, to spa esthetician. Everyone was wonderful! Loved the location. Close to everything. so much fun!

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I couldn't sleep, you can hear everything they where talking and doing in the next room!!!!!

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We arrived early for a long weekend at 10:30am and did not expect our room to be ready. The front desk was over the top in making sure we were a priority. We hit the beach and in 40 minutes they called to let us know they had our room in order, very nice and much earlier than we had even hoped for. Balcony with partial ocean viewed as booked. We enjoyed […] the Ritz bar/lunch by the beach and an exceptional waitress, Logan, made sure we were taken care of. During a sudden rain, everyone poured in from the beach and she slipped us thru the garage to get back to the hotel lobby without getting drenched. We were very grateful! It is that kind of special attention that keeps us coming back to the Ritz. Final note, the 3 man live band in the lobby was outstanding! Great fun atmosphere without being too loud and crazy like the Delano. Další informace

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We will go back ! Fantastic Service , great staff . Rooms are really clean.

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This hotel is beautiful. This is my second time staying here... I came back for the location, pool, beach, and friendly staff. The hotel room is nice; however the room I stayed in this time had thin walls. I could hear the people next door talking and doors opening and closing throughout the hallway. This wasn't too bothersome, as I heard these things […] at reasonable hours of the night. That's really my only complaint. My first time here I had a more expensive corner room and didn't hear a thing so i guess it depends what room you have. Can't beat the location and view though! Další informace

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Carpet needs changing, shower conflicts with bathroom door

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Great stay at the Ritz as expected service was fantastic, staff always more than willing to go the extra mile.

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I had a wonderful experience for my 25th anniversary!

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The hotel was very clean and efficient. The staff was exceptionally friendly. Every request was met immediately with the exception of parking valet. Retrieval of the car was slow, but the people were responsive and polite. Excellent snacks in the room too.

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Friendly,professional,efficient Not for children Lobbies dark because its in an older building,but well decorated,and elegant Like the touch of free water in the rooms

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The hostess at the Dilido Beach Club Restaurant on Saturday, November 24, 2012 at 3:00 pm was awful. She played favorities by seating people she obviously liked before us who were waiting 20 minutes for a table. The people seated and us each needed a table for 4, and there were no reservations involved. When asked why she did this, the hostess just […] smiled and refused to apologize. This episode was an unfortunate memorable blemish on an otherwise wonderful stay at The Ritz Carlton. Další informace

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the staff was very well trained and very pleasant. We were upgraded to another room when the occupants of the adjoining room were a bit noisy and the manager sent us a dish of fruit and candy because of the inconvenience. It was all handled exceptionally well

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We loved staying here. We appreciate and enjoy great service and we certain had it here at the Ritz. Our only discomfort was the bed and pillows. A bit too soft for our liking and we didn't sleep well.

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5 star vs the rest, this hotel is NOT just any hotel it's a Ritz so you have certain expectations. The hotel is well located for tourists and business people alike. It does lack the "RItz" mystique, service is good not great, rooms are VERY good but not great (only one bathrobe and slippers) had to call for second set. Beach front bar and pool area […] was understaffed so waits were longer than they should be. 4.5 stars YES, 5 star NO. Další informace

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The beach and the pool were both equally amazing! The service is the best we've experienced -- very friendly, helpful and kid-friendly!

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We loved the hotel. The room was beautiful and we had a great view of the ocean. Dinner on the patio was excellent. The only downside was that we were jarred awake around 12:30 in the morning by a woman and her daughter arguing loudly in the room next to ours.

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very nice hotel right on the beach. stores and restaurants nearby. hotel front desk staff are all very professional and helpful.

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We were in town for a bachelorette party with 9 women and stayed at the Ritz Carlton South Beach. For the entire weekend, we couldn't stop commenting on how amazing the hotel was - every single staff person would greet us kindly and ask if there was anything they could get us. The concierge floor was a lovely place to eat and visit, and we knew the […] staff by name after only a day. They gave us great recommendations for where to eat and what to do at night. The rooms were spacious and sparklingly clean, with extremely comfortable beds. The pool was gorgeous and we loved the water, smoothies, and suntan lotion service from the friendly pool staff. The workout facility was spacious, well-equipped, and clean. Didn't try the spa but the staff inside was extremely gracious as well. Though there was plenty to do within walking distance, we hardly left the hotel during the daytime all weekend because we felt so welcome and well-treated there. Would stay again in a heartbeat. Další informace

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The Ritz Carlton South Beach is awesome

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Booked it for my Boss, he seemed very pleased with the hotel. From my side would like to add - staff were exeptionally effective and willing to go an extra mile.

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EVERYTHING THAT I EXPECTED AND THEN SOME....location was great , employess were more than eager to help to make our stay unforgettable..and they did their job well !!

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The staff was awesome, especially Mary Beth. Thank you for the treats'!

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My family and I stayed at hotel for one night at end of holiday before flying back to UK. Good location with access directly on to South Beach and walking distance to restaurants and Collins Ave. Excellent customer service, very clean & tidy room. Food and drink prices comparable to other hotels of similar standard. Some communal areas need minor redecoration. […] Would happily stay at hotel again for a longer duration. Další informace

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When you stay at the Ritz you expect exquisite customer service and this hotel delivers. When you sit on the beach there is staff to bring you water, set up your chairs, make sure you have sun screen, etc. I felt a bit nickeled and dimed. I would have expected beach umbrellas to be complimentary, though I did receive a glass of champagne when I was […] checking in. I loved the 20% discount on services while you are waiting for your room upon check in. The outside of the hotel looks a bit 1970s but inside is beautiful, the rooms are very clean and the bathrooms spacious. I would absolutely stay here again. One more note...you are about 8/10 mile from the South Beach strip of restaurants on the beach. If you have kids, I was very impressed with the beach area set up for kids. They had buckets, and a sand pit set up for the kids to play. I would have loved that but I didn't bring my kids. Další informace

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very friendly at the front desk , 5 star service , very satified

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