Bentley Hotel – New York

Rundown, nothing in room worked, overpriced for what it is. Staff had major attitudes. Manager was worse.

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The Bentley Hotel is a gem on the East Side. Many of the rooms have an excellent view of the East River and Queensborough Bridge. The surrounding neighborhood is upper-middle class residential apartments and condos making it more a more quiet experience with bars and restaurants within 2-3 blocks from the hotel. Quality of service was impressive---although […] we did not take advantage of room service. The rooms were clean and comfortable. The style of our room was luxurious and romantic. Další informace

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The hotel was wonderful, the staff was very helpful and the room was clean and comfortable.

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When I checked into the hotel, they talked me into upgrading my room for $40/night. For that, I got a shower and sink that sprayed muddy water (no joke) with a high shrieking sound coming from the shower head. The water took 5-10 minutes for hot water to come out and it wouldn't drain one bit. After complaining, the only thing they fixed for 2 days […] was the muddy water. Everything else remained the same (no drainage, cold water, etc..). Needless to say, this was the tenor of my 4 days there. Travelers beware! Do not stay here. Další informace

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It was close to where my son lives so that is why I chose it. My only complaint is that I could not get the room to cool down to where I wanted it for sleeping. It seemed that the unit was too close to the thermostat. I was upgraded to a suite and that was sweet!

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I like the location but found the room a little noisy because its close proximity to the bridge traffic!

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If you want glamour and a comfortable environment this is the place for you !

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The room was reasonable for New York in terms of size and comfort. It is one block off the East Side Drive. The traffic in the area is heavy. Restaurants are two or three blocks away. The closest subway station is about five blocks away. There are plenty of cabs cruising in the area. The only negative was that I have been given a much more emphatic […] welcome at other hotels than I received at the front desk. I did not take advantage of any of the hotel conveniences. Další informace

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Not greatly located since the nearest subway is 5 long blocks away. Since I was aware of that before I booked the hotel, it wasn't unexpected but for those that have never been to NY, this may be a bit of a surprise. I was only disappointed in the fact that on my first night there the elevators broke down for nearly 30 minutes and the stairs were being […] painted, so you were either stuck upstairs in your rooms or in the lobby. They were using the service elevator to carry food to their restaurant on the top floor and should have immediately stopped that to use the service elevator to carry hotel guests.... Další informace

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Hotel gave me a great room with a million dollar view of the east river and Queensboro bridge. As NYC rooms go, this one was large. The room was very business friendly. I am from NYC originally so I knew the hotel would be an uphill hike to the nearest subway line on Lexington Avenue. But the new F train line is right off 63rd Street and that takes […] you over to the prime west side stops. The east side lines are also nearby on 60th. And if you need to take a break on your walk, Bloomingdales is also nearby. Closest Starbucks, if thats important, is near the subway lines. Další informace

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easy access from the FDR; staff was accommodating to our needs; checkout and checkin easy; room service would have been helpful in our situation given that we had an early checkout.

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This is my go to hotel on the UES. The rooms are large, have everything you need, always clean and great value for NYC. I wish Internet was included, but for the price, how can you argue.

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Bathroom had hair all over tub. No closet space had to use back of bathroom door to hang clothes. Room tiny. No place to put bag to open them! No help getting bags into hotel. Given wrong rm, not what ordered. Unless necessary will not stay here again

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Loved the room. Bed was super comfortable. Only Complaints: Room Temp was difficult to control, the shower sprayed all over the bathroom floor and soaked everything.

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I enjoyed the hotel and the location was lovely. Close to the East River, for nice long walks or a Ferry ride. And not to far to walk to Central Park and 5th Ave. Wonderful place to be at if you don't want to be in the middle of the hustle and bustle of Times Square.

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As a woman traveling solo I prefer small hotels. The mid east side was convenient for numerous appointments packed into two days. But the hotel is completely lacking in charm or character. The hallways were dark and foreboding. The room was tiny and did not have sufficient lighting. Water was $7. No Duane reed nearby. No coffee maker. No sewing kit. […] No nail file. No umbrella. The desk clerk looked blankly at me when I asked for all of the above. My room on third floor overlooked a roof and the street. There was no means of lowering a blind to block the window. The bed was comfy but the rest of the furnishings were too small to be used for much. Insufficient lighting in the room. Cafe downstairs with outdoor seating for morning coffee and bagel worked well. Lobby packed with seating for guests and adjacent bar. Has the bones, location and potential but needs reworking of the concept. And lighting. Další informace

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Walk to JFK drive for a quick work out , bike ride, or dog walk. Just relax by the water. Easy walk to subway, dinner or the sky tram to Roosevelt Island.

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I stayed here for business, I guess the hotel seems to cater to European tourists. Overall it was just ok and I certainly would not call the hotel 4 stars. Rooms were overpriced as well.

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Had a corner room on the 10th floor, which did have a closet (another guest told me that interior rooms do not have closets). Good view of the bridge but much of the river view was blocked by a neighboring building. That building appears to stop at the 11th floor, so ask for 12 or higher. Liked the styling of the room, which was in excellent condition, […] but common areas look a little too nightclub and a bit worn. Staff was polite and friendly. Rooftop view was great; would try the restaurant next time for the view. Great access to FDR Drive entrances and an easy walk to the subway at 59th & Lexington. Would have liked a gym and in-room coffee, but neither available here. Elevators seem to have a mind of their own. Další informace

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Would stay again

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Enjoyed the hotel, clean and roomy. Very good price point. We will stay again.

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We chose this hotel due to location, it seemed fairly new and it was on offer on hotels.com. The hotel provided good value for money as hotels in NYC are very expensive. The rooms are quite big, comfortable bed and the location is good (nearest metro is 10-minute brisk walk from hotel). On the downside, the shower was too powerful and felt more like […] a massage than a shower, wi-fi was not free of charge and it is quite a lot of traffic around the hotel. Overall, average hotel and I would consider staying there at future visits to NYC. Další informace

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The hotel and staff were great. We asked for an upgrade and they were able to give us a corner room with an incredible view. Room was clean. The walk to the subway was only about 10 minutes and we found the neighborhood around the hotel to feel very safe.

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Overall I think the hotel was fine and I would stay there again if I was doing business on the UES for a couple of days. That said, I'm perplexed by the choice of techno music in the lobby and elevators. At 7am? Really, does ANYONE want to listen to that first thing in the morning? Also, while the room did not look dirty, I did find some stray items […] that suggested that they could take more care: a bobby pin on the floor, a St. Patrick's Day flag stuck in the curtains. Lastly, having to wait a full five minutes before hot water runs through the pipes is awkward. And while I loved that the hotel signals its intention to save on water and energy by letting guests re-use towels, I discovered that my towels were actually taken away and replaced each day. That's fine, but then don't ask me to re-fold my towels if I want to re-use them. It's counter-factual to your brand messaging. Další informace

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No coffee pot in room. No ice on floors.

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Hotel was great but could have robes in the rooms.

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Hotel is adequate Lots of traffic because of the 59th street bridge Several blocks from subway Restaurant is kosher and you cannot put it on your hotel bill People are nice friendly and very helpful Shower was excellent Bedding modern and clean

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One thing that stood out was that it was really noisy. Perhaps we were just unlucky to have a neighbor in the room next door who did not sleep even at 4:45am and had loud music on. We did have to complain to them directly and the situation was resolved right away. Being in NYC, you will always hear loud trash trucks or sirens...so ask for a higher floor! […] We were on the 7th. Otherwise, everything else was satisfactory. But I probably would not go back there to stay as the location was inconvenient especially with a two year old. Další informace

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Whoever designed the bathroom has never used it. There was no place to put down my toiletries bag or the hair dryer. A pedestal sink makes no sense in a hotel bathroom. You need places to sptrad out the items that you arer traveling with. Also, to turn on the shower you had to stand in the shower getting your feet splashed with cold water. The glass […] panel, (in lieu of a conventioal shower curtain) precludes access toe the faucets from outside the tub. Also the towel rack was much too high, and the bathrrom needed an additional towel bar to put the damp towel on. All in all the bth was unsatisfactory for the traveler. I could go on and on about design flaws in the room, but the bathrrom was the worst. Další informace

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Nice hotel overall. Neighborhood does not have many decent restaurants, you need to walk several blocks, but good for access to hospitals on the eastside. Room was clean but furniture a little worn. Staff was great, friendly and helpful. Elevators were very slow

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One of the worst nights sleep ever. Extreemly noisy. From the inside doors slamming, the housekeepers chatting and then of course the traffic outside is the worst in the city because of the location. We checked out early.

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Hotel decor, service, location all were fantastic. Walk to Bloomingdale's, good/affordable neighborhood restaurants and easy in/out on the FDR. I'd stay again anytime. Compare everything but the price to the W or Gansevort!

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Nice, clean and in relatively good location but it should have 3 stars and 25% less espensive

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Overall good experience. Very clean and tiday but with shortcomings: No closet or hanging racks to hang our clothes. The dresser /TV stand had drawers that do not close (open up all the time). Also, contrary to the advertisement, no free WIFI in the hotel. It costed us $5.00 to print our boarding passes in the business center.

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We really enjoyed this hotel. It was very reasonable for NYC, easy walking to Central Park and other great sights. East Side is less popular but we found lots to do there and great places to eat. Upgraded room was clean, bathroom fine, not very big but perfectly fine, room was rather overlooked by other buildings but was such a good size we didn't mind. […] Restaurant on the top has 1o% reduction for guests for cocktails and incredible views. This'd as a happy stay. Další informace

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The hotel was nice - nothing too special, no amenities (even coffee). It was also a few uphill blocks from the subway, making it rather inconvenient. Also - the maid service knocked on our door at 9am on the day we were to check out to ask what time we were checking out. That's just plain unacceptable. We were barely awake at that time - and check out […] wasn't until noon. No reason why they should have knocked that early. Overall, a good value - I paid $95/night thanks to an Internet special. Další informace

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When we entered our room we noticed a door to an adjoining room. We assumed this wouldn't be a problem. Wrong! As soon as we had unpacked, the noise began. Walls, it turned out, we're paper thin. Our neighbors were speaking in normal voices, but we could hear every word. So much for a quiet, romantic night! In addition, there was an inexplicable noise […] coming from outside wall that sounded like someone playing marbles. We did not expect luxury, but we didn't expect a frat house experience either. Další informace

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Hotel was wonderful, Sue and Ropesh, at front desk were absolutely the best! Room was excellent, but got a bit too hot, could not turn off heat. The location of hotel is excellent if you wish for quiet and perhaps are visiting friend in hospitals nearby. Not suitable for traveling back and forth in city for entertainment. But, would stay again.

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