Raffaello Hotel – Chicago

Although at one point I'm sure it was a nice boutique hotel, I was very disappointed with my room experience Shabby decor , peeling paint , stained carpets , dripping bathroom faucets , dated television , poor lighting , horrible furniture relation to room scale . This hotel was recommended by a good friend who admitted hadn't stayed here in three years […] . Perhaps time hasn't been so kind to the rooms but management needs to upgrade if they are charging these prices . The front desk personal was nice but not much they can do about the current situation of this hotel . Další informace

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Stayed here for two nights to celebrate a birthday .. 4 sisterinlaws all with opinions .. We all liked this very much from service to check in to its location. Not only was service spectacular the hotel was very clean.. I am crazy about how clean a hotel room should be and it passed with flying colors. All in all small boutique hotel with a faboulous […] restaurant and a great rooftop/inside bar upstairs with the nicest people. Talk to Kevin as he is knowledgeable about any questions you have as to where to go!! Absolutely one of my favorite stays!! Další informace

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Loved the hotel and its location. Great staff. Would love to stay again.

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The rooms are clean, comfortable and well decorated. It's located in Streeterville, a great Chicago neighborhood at the heart of the hustle and bustle and steps from the lake. Great location for tourists and business people alike. The only delta is that the hallways are a little grungy and the lobby is very tiny if you're one to hang out in lobbies […] . Další informace

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I rarely, if ever, review a hotel. But the service at this hotel was so awful, I had to leave a review to warn others. I travel frequently, and no matter the quality of the hotel, I expect the front desk staff to be knowledgeable and friendly. The staff encountered at this hotel, however, were rude, condescending, and gave responses with a smirk and […] a roll of the eyes. The daytime concierge was the one saving grace of this hotel, as he was magnificently-helpful, but the Magnificent Mile has far too many options to want to deal with a staff this unprofessional. If you want a welcome feeling when visiting Chicago, I would not recommend staying at the Raffaello. Další informace

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Loved it!!! Can't wait to go back!!!

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When I went to Chicago with family this past week, a friend recommended the Raffaello Hotel. I booked two rooms at a very good rate and off we went. Upon arrival, I saw that discounted parking was right across the street. At check-in, the desk clerk asked if I would like to be upgraded from two double beds to a King suite--which I did. Our other room […] was a standard king. My sister and her husband took the King suite and my daughter and I took the standard room. The standard room was very clean and efficient. The room was smallish, but we didn't plan on spending a lot of time there. The shower took a little time to figure out (some instruction would be helpful). A complimentary shower cap would have been appreciated, since it was a rain shower.The beds were wonderfully firm and comfortable, and there was almost no noise at night. I had a good nights sleep. In the morning, after my shower, I tried to make a cup of coffee with the Kerig provided (no decaf, only regular coffee). The Kerig wouldn't work, and the front desk sent up the housekeeping supervisor. She couldn't get the Kerig to work either, and so she brought me a carafe of coffee immediately. I was impressed that she went right to solving the problem instead of trying to bring me another coffee maker. The Raffaello Hotel is a really good hotel in the Water Tower district. It is convenient, quiet and comfortable, very clean and the service is good. Plus, the rates will put it at the top of my Chicago list. Další informace

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The stay was fantastic, a great location. The food in the restaurant was incredible & the drum bar on the rooftop was totally cool. The only thing I could complain about was room service, not the food, but the price. 8$ for an order of toast, are you kidding me. How many loaves of bread can you buy with 8$? I honestly think that the scrambled eggs should […] come with toast. Other than that, it was a great hotel & a great location it's awesome. Další informace

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This was the fourth time I've stayed there. Great room and terrific staff !

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The rooms are beautiful, the staff is very kind, it has a good gym. And the location couldn't be better! I highly recommend the Raffaello.

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The hotel was nice and the location was perfect for our needs, although we ended up using a sofa bed for my son and it was very uncomfortable. Location was great. Parking nearby was reasonable, although the hotel's web site either didn't include parking info or it was well hidden.

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Great area and quiet area at night. The rooms are tiny so if you're traveling with someone for more than 3 days, is suggest paying extra here or elsewhere for space (I know they're pressed for space but no toilet cover??). Service was good, room cleaned promptly and only thing we had to ask for we're hangers as there were none in our closet. The Drumbar […] is nice for a nightcap but definitely a younger 20 something crowd with seriously loud disco beats making it hard to talk - ok if you just want to people watch. There is a plethora of bars and spots in the area (I can't recommend Untitled bar enough!) so skip if you're not fussed. Overall happy. Další informace

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the hotel lacks consistency. the "Drumbar" is not operated by the hotel hence no housephone. the front desk at 3pm could not change a $20,bill except with simgles, when requesting in room coffee refills we discovered housekeeping was not responsible, room service was, thus 2 calls were necessary.

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Nice hotel but poor value for money. I would expect free wifi for the amount I was paying. Also, pity the guest sleeping on the upper floors near the rooftop bar - make sure you take your earplugs.

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Room was small but very clean and otherwise comfortable. Location is very good for holiday or business visit. The only criticism is parked cars in front of the entrance. While the door staff was immediately there to assist it was necessary to double park upon arrival

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Wonderful hotel. Don't know why they have to charge for wifi in the room.

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The people working there are super friendly. The room we got was a suite gigantic. Little noisy at night but not a big deal. The location is excellent in the heart of downtown. The rate are not huge for a 4 stars: 300$ for 2 nights. The only downside is that they don't have parking space if you come by car which was our case and we had to pay 30$/24h […] just behind the Raffaello, 1min walking. Další informace

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I enjoyed my stay at this boutique hotel. It is a charming place that used to be a dormitory for the Northwestern University nursing students years ago. There was a bit of confusion when I arrived on where my room would be. After a 15 minute wait, I was upgraded to a nice suite on the second floor! I would not hesitate to stay at the hotel again the […] next time I am in Chicago. Další informace

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Room was on the smallish side. Two small elevators for a hotel with 18 floors and about 12 rooms per floor is inadequate and results in long waits and crowded conditions. Otherwise we like this hotel, the service and great location.

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I will be staying here in the future! The staff was friendly, and very helpful.The room was spacious, clean and quite comfortable.

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...there is no door on the shower. It's a rain shower, so it's not a huge deal, but you do have to be aware so as not to soak the dry towels.

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Very small room. No lobby. No breakfast buffet. The only good thing is that it is close to expensive stores. And close to the lake. Not for my kind for sure.

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I loved it as usual

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Stayed 3 nights. Great price for the neighborhood, right next door to the Hancock tower. Clean rooms although a bit small.

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a wonderful place in a great location. the hotel was not responsible for lack of internet due to an outside cable mishap. My room's heating was misbehaving. not a horrible thing, but chicago weather being what it is it was just a bit chilly at times. that did not take away from the experience and will not stop me from going back. so obviously this is […] a great place. Další informace

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Fabulous and friendly

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Very nice hotel, great location and the rooftop bar/patio is very cool.

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Awesome donuts for breakfast. But, that's all. Also, my last night there, the roof leaked and drips kept me up from 0200 to when I left. Weak wifi signal that I had to pay for. I'll proably look elsewhere next time in town. Meh value for the money

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Clean, friendly, spacious rooms, good location. Preferred over the high end named hotel down the road.

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You can't ask for a better location than this hotel. The adjoining restaurant was terrific and the donut shop in the lobby is divine. However, the bathroom needed a little maintenance (the toilet wobbled, the faucets were wonky), and the elevator situation is a bit comical. Don't attempt to use them in the late morning during heavy checkout times. One […] failed during my stay and it was being repaired noisily for several hours (my room was just across) but the wonderful cleaning staff let me use the service elevator. Další informace

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very nice hotel. Gets a little crazy in the lobby on the weekend as everyone trying to get to the 18th floor bar. Outside of that I always enjoy staying here as it is very comfortable.

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Hotel was very nice and well kept! Front desk was understaffed both at check in and check out. Had to wait in line bothe times while 1 person worked the desk and other employees/manager wlked by numerous times without offering help! Requested a roll away when booking, when checking in and after checking in only to be told none were available after being […] told it would be no problem at check in! Další informace

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Won't be staying at this hotel again!

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Nice boutique hotel, very small elevators involve making new friends, clean, deluxe room was spacious. Unfortunately, I was lied to by a lady at the front desk regarding the Italian eatery adjoining the hotel. The same lie was told to me by the hostess at the eatery. They both told me I could not get food to-go. Evidently they would rather make you […] order room service and pay much more than necessary. Not cool and will keep me from staying there again. Too bad Další informace

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Loved the hotel and staff. My only complaint is the parking, very inconvenient. The hotel was well secured and very clean. I was traveling alone and felt very safe.

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The hotel looked nice but it was so hot and the ac did not work. Staff wasn't friendly at the front desk. Disappointed. Won't be back

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Great location, just a block east of Michigan Ave...weekend trip for the girls...hotel was comfortable and clean with everything you would want in your room...the bar at on the rooftop is trendy and pricey but also nice to visit - we used the drink coupons provided but then moved on to another less expensive site to continue having some cocktails - […] hey, atmosphere is great but sometimes you have to spend your money wisely even on a weekend trip with the girls! Staff very friendly and helpful - would stay again. Další informace

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Loved it! They did not have a room for us when we arrived but they upgraded us to a suite immediately.

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Room temp was warm, AC didn't seem to cool the room much, but we were able to open the windows (30 - 40 degrees outside). Front desk employees were very helpful.

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