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23 901 42 24 dle základních sazeb24 hodin denně, 7 dní v týdnu (hovory pouze v angličtině)
"Klidné místo nejen po veletrhu"Hodnocení zadal host společnosti Hotels.com 15. 01. 2013
Dvojka za kvalitu služeb se týká snídaní, jsou za extra peníze a přesto je nabídka je chudá a nezajímavá
""Hodnotí: Miloš S, "Praha, ČR". Datum: 3. 03. 2012
Host musí počítat s tím, že se hotel nachází sice blízko centra, blízko nádraží a jeho lokalita je proto nesmírně výhodná. Nicméně v bezprostředním okolí, resp. přímo vedle hotelu je bezpočet sexshopů, bordelů, zkrátka vykříčená čtvrt, jaká se jen tak v Evropě nevidí.
"Očišťující pobyt v hotelu Pure"Hodnotí: P Horak, "Praha". Datum: 18. 08. 2009
Hotel dostál svého jména a splnil naše očekávání. Tento design hotel je opravdu dotažen do všech detailů v bílé barvě aminimalistickém stylu. Také ochota a profesionalita personálu byla bez výhrad. Pokud se někdy vrátíme do Frankfurtu, tak pravděpodobně zvolíme stejný hotel. Jako možné dvě malá bezvýznamná mínus bych uvedl umístění hotelu, které není úplně v centru a některé "design" detaily již šly za hranici účelnosti, ale to jde na vrub architekta, příp, designéra. Takže hotel každopádně doporučuji.
Za ubytování dalších osob mohou být požadovány dodatečné poplatky, jejichž výše se řídí pravidly daného hotelu.
Pro případné vedlejší poplatky je při registraci vyžadováno ověření totožnosti na základě dokladu s fotografií a dále kreditní karta, případně peněžní záloha v hotovosti.
Zvláštní služby mohou být omezeny aktuální nabídkou při registraci a mohou za ně být vyžadovány další poplatky. Nelze zaručit, že budou dostupné.
**Toto vybavení může být k dispozici pouze v některých pokojích nebo jednotkách. Za některé vybavení může být účtován dodatečný poplatek.
K vybavení lázeňského zařízení Emotion Spa patří masážní a relaxační centrum. Poskytované služby: masáže, regenerační zábaly, tělový peeling a péče o tělo. K vybavení tohoto lázeňského zařízení patří sauna. Lázeňské zařízení nabízí různé procedury, jako je například aromaterapie.
Bufetovou snídani nabízíme za poplatek, podává se každé ráno od 6:30 do 10:30 v restauraci.
motions – V této restauraci (typu restaurace) se podává snídaně.
Restaurace Sushimoto: Specializací zdejších kuchařů je japonská kuchyně a podává se zde oběd a večeře. Restaurace má zavřeno v pondělí.
Restaurace San San: Specializací zdejších kuchařů je čínská kuchyně a podává se zde oběd a večeře.
Grand Seven Bar – V této restauraci (typu salónek / bar v hotelové hale) se podává oběd, večeře, lehká jídla a lahůdky.
K dispozici je 24hodinová pokojová služba.
Hotel nabízí následující možnosti rekreace: krytý bazén, centrum zdraví a sauna.
Přímo v zařízení nebo v jeho blízkosti jsou k dispozici níže uvedené rekreační aktivity (které mohou být zpoplatněné).
Při registraci, odhlašování z hotelu nebo při poskytnutí služby jsou účtovány následující poplatky nebo zálohy.
Výše uvedený seznam nemusí být úplný. Poplatky a zálohy mohou podléhat zdanění nebo se průběžně měnit.
Za ubytování dalších osob mohou být požadovány dodatečné poplatky, jejichž výše se řídí pravidly daného hotelu.
Pro případné vedlejší poplatky je při registraci vyžadováno ověření totožnosti na základě dokladu s fotografií a dále kreditní karta, případně peněžní záloha v hotovosti.
Zvláštní služby mohou být omezeny aktuální nabídkou při registraci a mohou za ně být vyžadovány další poplatky. Nelze zaručit, že budou dostupné.
A medieval old town on the river's northern bank, the Cultural Quarter contains Frankfurt's most important sights. Its heart is the Römerberg, with the 13th-century cathedral of St Bartholomäus and the gables of the Römerplatz. The 12th-century palace chapel is now part of the Historisches Museum. The house where Goethe was born on Grosse Hirschgraben is now a museum. The stock exchange is on Börsenplatz, with many upmarket boutiques nearby.
zobrazit všechny hotely v lokalitě Frankfurt nad Mohanem"good hotel very bad service in reception"
We traveled all over germany for three weeks. We stayed in similar price hotels but this one they treated us very bad in the reception. The breakfast is very expensive!Autentické hodnocení od zákazníka Hotels.com
Odpověď hotelu The Westin Grand Frankfurt Dear guest, Thank you for letting us know how we scored in your opinion. Your comments are very valuable to us because they help us to monitor and improve our standards. We hope that you will give us the opportunity to prove our services and look forward to welcoming you soon again. With best regards, Heiko Buchta General Manager
"Really bad service, especially for a Westin Grand"
Went here because I trust the Westin Grand brand for great service. Not the case this time round. Staff (including the front desk manager) were rude, arrogant and very unwilling to help. The room was noisy and had seen better days. Very hard to get any sleep.Autentické hodnocení od zákazníka Hotels.com
"Good location, bed not up to standard"
Overall good experience. Bed was very hard. Not up to 5" standard of a Westin considering they advertise a 'Heavenly Bed" I expect a very soft pillow topper, not a quite firm matt, then they specifically advertise Heavenly.Autentické hodnocení od zákazníka Hotels.com
"Very good!"
Very lovely hotel~Autentické hodnocení od zákazníka Hotels.com
"Nadeem Visit toWestin Grand"
overall stay at Westin was quite remarkable. i am seriously planning to visit Westin agin in a short span of time frame. My general stay was quite comfortable and was also looked after handsomely. I want to add a suggestion to your management as if was troubled with it and also quite a few of other guests were also annoyed that was the INTERNET. It […] is highly recommemded to add a complimentary Internet usage for the Inhouse guests along with your matchless services. Další informaceAutentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"Pleasant but can do better"
Very nice and pleasant hotel. I have reserved the grand deluxe room and it's very nice and spacious. I had a bad experience tho in the breakfast hall, first day, i had my suite's pants thorn up but a small metal piece coming out of the table bottom. The hotel manager made me fill up some insurance form, it's been a 6 days now and still didnt get the […] call from the insurance. Also i find the bed mattress very hard to my taste. The most annoying is not having free internet in the rooms, they charge 6 euros for an hour. Další informaceAutentické hodnocení od zákazníka společnosti Expedia
"Not worth the money. Stay elsewhere"
Upon arriving at the hotel there was no porter to help us with our bags. He appeared after we entered the hotel. Hotel advertises free tea coffee facilities in the rooms. The fact is you only get 3 nesspreso pods, one which is decaf and 2 milks ( so not even enough for the 3 pods). When I requested a few extra nesspresso pods and milk was told I would […] be charged 5 euros. Apparently you only get the 3 coffee pods per day. Also after travelling through Europe for 4 weeks and Frankfurt being our last stop was very disappointed that in a developed country like Germany they don't offer free wifi in their rooms. Considering the standard of this hotel that is what a traveller needs most. Morning of our check out called for porter to come with a trolley and help us with our bags. Again no porter. Had to go downstairs to reception and ask again. This all added 30 extra minutes to our check out time. We booked this hotel as the reviews were good, but next time will deffinatly stay elsewhere . Very disappointing experience. Další informaceAutentické hodnocení od zákazníka společnosti Expedia
"Unimpressive"
Disappointing that there were no English TV channels other than the news. Also surprised that the hotel does not offer free internet in the room. A good cable package as well as free internet in the room, should be a free service in a hotel of this standard and is the least one would expect as a guest. Overall I did not feel pampered.Autentické hodnocení od zákazníka Hotels.com
"Luxury stay at a lux price"
This hotel is pretty good, but you do pay for it. You don't get much included in your room rate. Wi-fi and breakfast are significant extra charges, but we knew that going in. So it's not a complaint. But we wanted a bit of a lux stay for our last night in Germany so we splurged a bit. It was a good stay and you mostly get what you pay for. The location […] is also quite good. Just around the corner from the Zeil, Frankfurt's big pedestrian shopping district. Další informaceAutentické hodnocení od zákazníka společnosti Expedia
"Close to zeil shopping street"
Fabulous hotel 2 min walk from zeil shopping streetAutentické hodnocení od zákazníka Hotels.com
"good"
good all the staff goodAutentické hodnocení od zákazníka Hotels.com
"Great location, great stay!"
The hotel was within walking distance of great shops, restaurants, and downtown. The rooms were clean with nice amenities and enough pillows. I was able to open my window which was a big plus, since I like having fresh air when I sleep. All in all, a great hotel and would happily return.Autentické hodnocení od zákazníka Hotels.com
"Great hotel"
Great everything is good. I advice people to visit this hotel because its very close to the shopping area. Plus there rooms are very big.Autentické hodnocení od zákazníka společnosti Expedia
"Great for the business traveller"
Very large hotel, fantastic for the business traveller. Will definitely be using it again when we travel to FrankfurtAutentické hodnocení od zákazníka společnosti Expedia
I always stay at this hotel whenever I am in Franfurt, it is a wonderful hotel, rooms are clean and spacious, very nice lobby and if you like chinese and Japanese food, this hotel has the best 2 restaurants in Frankfurt for Sushi and Chinese food. The location is excellent for shopping and very convenient for business. The famous Zell street is a one […] min walk from the hotel door and the metro station is also a one min walk. Highly recommended. Další informaceAutentické hodnocení od zákazníka Hotels.com
"Super service and great location"
The staff is super amazing, very friendly and they go out of their way to make sure you are happy and comfortable. We stayed for about 10 days while on a business/pleasure trip to Germany. Great location, walk to Zeil and river front. Try Zeil Kebap (just around the corner) for a late meal as everything closes at 8 pm! The only negative I have about […] this hotel is the bed. For some reason, it is not the standard "Heavenly Bed" that we are used to with Westin. They are normally soft and fluffy.. these were hard and uncomfortable. They added some more sheets for us under the mattress cover, but it still was not the same. Also be wary if you upgrade to club, as the free wifi is only at the club at not in your room! If you do stay in club level, the rooms are exactly the same as the others, you just get wifi in the club lounge, free cont. breakfast and access to lounge until 10 pm. Make sure to also ask about the Audi promo - club folks get to use the car for a day for free!! All you have to pay for is gas. Další informaceAutentické hodnocení od zákazníka společnosti Expedia
"Ok for business. Not for holiday travelers"
Rooms were great. Club lounge was the worst stocked and not worth the extra cost. At check in there was no help with maps or where on the map we were located. No tips what to see or do while in Frankfurt so would be ok if purely there on business. Sterile otherwiseAutentické hodnocení od zákazníka společnosti Expedia
"Westin Grand - A Grand Experience!"
Fantastic hotel and location. Room and bed immaculate - most comfortable bed I have EVER slept in! Hotel is 1 minute walk from the Zeil shopping area and transport is on your doorstep. Staff were both friendly and knowledgeable. Breakfast way too expensive but there is a fantastic little bakery in the street behind the hotel. Would definitely stay at […] The Westin Grand again. Special thanks to Norman, Rebea, Jan and Sarah on front desk. Další informaceAutentické hodnocení od zákazníka společnosti Expedia
"first european trip"
hotel is ideally located and all staff were friendly and helpful. my one criticism is apparently a critique on hotels in europe in general i am told by friends, but AC was not as good as you expect in the US and the bedding does not include top sheets, only a duvet that was way too warm. both my wife and i were intermittently too warm and too cold at […] night, depending on whether we had the duvet up or not. that is my only complaint, other than that a wonderful stay !!! Další informaceAutentické hodnocení od zákazníka Hotels.com
"very nice location and good hotel"
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"Close to Hbf. Close to shops."
Great hotel. Helpful staff. Great bar/lounge.Autentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"ALMOST 5"
it'd be a five, if only the receptionist wouldn't have been a bit cold. however, all the other people from the staff were absolutely kind and professional. the daily garage parking rate was way to high (23 €). the hotel position is great. the bar makes excellent cocktails. the spa is good.Autentické hodnocení od zákazníka společnosti Expedia
Very nice hotel but the room I was in needed maintenance - sink drain, AC, and TV sound did not work.Autentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"Great place - westin grand Frankfurt"
Great location, facilities and all that. Just a bit noise outside sometimes.Autentické hodnocení od zákazníka Hotels.com
"Week away"
Our recent stay was wonderful, curteous staff, great food and so close to everything in Frankfurt.Autentické hodnocení od zákazníka společnosti Expedia
"Great Hotel, better service"
This Hotel sits in a great part of Frankfurt near the Dom Cathedral and the Zeil shopping street which is all accessible by foot. The Westin name speaks for itself in terms of quality and luxury but it was the staff that made the difference. From the Bartenders, the Chef and the bell hops, they were all exceptional people, many of who you wnat to stay […] in touch with long after your visit. Highly recommend the lobby area for Dinner as well, Friday night Barbeque or Saturday night a la carte. All prepared with soul and love. Další informaceAutentické hodnocení od zákazníka Hotels.com
"Very convenient hotel"
It's a very very convenient hotel. near the U/S barn station, markets, streets ...Autentické hodnocení od zákazníka společnosti Expedia
"Great hotel, great staff, great location!"
Great hotel. Location is excellent, staff is super friendly. For trhe rates I paid, I thought wi-fi should be free. As an American traveler, not used to the extremely strong coffee! Housekeeping comes early, so if you plan on sleeping in, put out the 'do not disturb' sign. Bar was excellent, friendly staff, good crowd. Would avoid the lounge for breakfast […] though. Další informaceAutentické hodnocení od zákazníka společnosti Expedia
"First class hotel in all respects - I will definitely return!"
My stay at The Westin Grand Frankfurt could not have been better! The room I had was spacious, well decorated & had a peaceful aura to it --- Perfect to wind down after a long day of business in Frankfurt. The food variety in the Executive Lounge was excellent as well - Both at breakfast & again in the evening. The work-out facilities were superb, […] as was the spa ... Další informaceAutentické hodnocení od zákazníka společnosti Expedia
"Probably the best in Frankfurt"
Very modern, well located, well appointed, with a very pleasant staff. Only glitch was with a WI-Fi plan called High-Speed Internet which was really very low speed. When I tried to call from my room to complain, I pressed a button on the phone called "Quick Service": no one answered!Autentické hodnocení od zákazníka Hotels.com
"Fahad"
Great location perfect service ... don't miss itAutentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"Great Hotel even better staff"
Stayed a few times at the Westin. Great central location a couple of minutes from the main shopping street and underground station. Rooms comfortable and clean, perhaps just starting to look a little dated - more good 4 star than 5 star. The thing that really stands out is the friendliness and helpfulness of the staff which, in my opinion, make a good […] hotel great. Další informaceAutentické hodnocení od zákazníka společnosti Expedia
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"Excellent location quality hotel"
This hotel was in a great location after a five minute walk your in the heart of the city. Sightseeing hop on hop off bus recommended and is a ten min walk from the hotel. Coffee shops and restaurants surrounding the area. Take a river cruise too pretty good value. Life is pretty laid back in Frankfurt and is reflected in tourist attractions which are […] all conveniently located to this hotel. Only downfalls were that they scratched our car with their valet parking, and our room was in the back wing of the hotel about one hundred meters from the lifts, Other than that the staff were great presentation excellent Další informaceAutentické hodnocení od zákazníka společnosti Expedia
"excellent location - very comfortable"
we used this spot for a 2 day layover and it was perfect. Very comfortable - steps from great shopping and the subway. 20 minute train ride to the airport - but you might have to wait up to 20 minutes for the train to come like we did. The hotel staff were great - and the beds were wonderful - heavenly even! Thanks Westin!Autentické hodnocení od zákazníka společnosti Expedia
"disappointed"
5 star hotel with a motel 6 service. very slow internet connection (besides being charged 30 euro a day), beautiful lobby with ugly hotel room, very disappointed, great location is the only thing that could even remotely placed this hotel closer to 3 star. Very disappointed by the Westin chain. Had much better with Marriott Paris & Athens!!!!!Autentické hodnocení od zákazníka společnosti Expedia
"Regret my stay at this hotel"
With the exception of the Head Concierge, Mr. Santos and perhaps the door man, the rest of the staff is extremely deficient. I regret staying at this hotel. I should have chosen the Frankfurter Hof.Autentické hodnocení od zákazníka společnosti Expedia
"Regret my stay at this hotel"
With the exception of the Head Concierge, Mr. Santos and perhaps the door man, the rest of the staff is extremely deficient. I regret staying at this hotel. I should have chosen the Frankfurter Hof.Autentické hodnocení od zákazníka společnosti Expedia
"great choice"
Perfect location. Great service and fantastic amenities. Love the swimming pool and sauna.Autentické hodnocení od zákazníka společnosti Expedia
"excellent location"
This Hotel is well located near Zeil pedestrian street, a few yards from the S train, the staff is well trained, very helpful with directions. Breakfast is pricy but well appointed buffet.Autentické hodnocení od zákazníka Hotels.com
"Excelent"
Great hotel, great location, very convenientAutentické hodnocení od zákazníka společnosti Expedia
"Great design and spa"
I booked an Executive Club package for my fiance's birthday, and we had an amazing time. Totally worth the upgrade for Club access. The pool is much smaller than it looks online, but it's beautiful and the spa facilities on that floor do not disappoint. Fantastic service, fun antique cars in the lobby, fun design features in the room. Great hotel!Autentické hodnocení od zákazníka společnosti Expedia
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