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23 901 42 24 dle základních sazeb24 hodin denně, 7 dní v týdnu (hovory pouze v angličtině)
Hodnocení zadal host společnosti Hotels.com 17. 01. 2013
Tento host nezanechal poznámku.
Za ubytování dalších osob mohou být požadovány dodatečné poplatky, jejichž výše se řídí pravidly daného hotelu.
Pro případné vedlejší poplatky je při registraci vyžadováno ověření totožnosti na základě dokladu s fotografií a dále kreditní karta, případně peněžní záloha v hotovosti.
Zvláštní služby mohou být omezeny aktuální nabídkou při registraci a mohou za ně být vyžadovány další poplatky. Nelze zaručit, že budou dostupné.
**Toto vybavení může být k dispozici pouze v některých pokojích nebo jednotkách. Za některé vybavení může být účtován dodatečný poplatek.
V hotelu Holiday Inn Austin-NW Plaza/Arboretum Area se nacházejí restaurace (celkem 2 restaurace).
K dispozici je pokojová služba.
V areálu se nachází krytý bazén, venkovní bazén a vířivá vana. K rekreaci dále slouží také fitness centrum.
Přímo v zařízení nebo v jeho blízkosti jsou k dispozici níže uvedené rekreační aktivity (které mohou být zpoplatněné).
Při registraci, odhlašování z hotelu nebo při poskytnutí služby jsou účtovány následující poplatky nebo zálohy.
Výše uvedený seznam nemusí být úplný. Poplatky a zálohy mohou podléhat zdanění nebo se průběžně měnit.
Za ubytování dalších osob mohou být požadovány dodatečné poplatky, jejichž výše se řídí pravidly daného hotelu.
Pro případné vedlejší poplatky je při registraci vyžadováno ověření totožnosti na základě dokladu s fotografií a dále kreditní karta, případně peněžní záloha v hotovosti.
Zvláštní služby mohou být omezeny aktuální nabídkou při registraci a mohou za ně být vyžadovány další poplatky. Nelze zaručit, že budou dostupné.
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"Nice room, not much else"
Friendly staff at check in and the room service runner was too. I had high hopes based on warm welcome. Room was clean, but matresses on beds need to be replaced as they are way too worn and soft (they almost wobbled). Pillows seemed old or at least, inexpensive. Housekeeping did a good job on room refresh. Restaurant left some to be desired, food was […] just ok and breakfast was understaffed (one server and one busser) unless everybody eats buffet. I found the selections to be uninspired. Ordered sliders and seasoned fries one night. Got mostly bread and onion and ketchup was spicier than the "seasoned" fries. Plenty of parking as long as you don't mind lugging bags from a lower outdoor lot in 96* heat (no bellman service, no secure bag drop that I could see). Would stay again in a pinch as it has a desired location and price was better than a downtown stay. Další informaceAutentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"Excellent for the price"
Most courteous hotel staff I've seen in any hotel. They want you to enjoy your stay and we did. They did everything they could to ensure our stay was top notch. The only critique I can offer is it is a slightly older hotel and you can tell. If they did a minor face lift this would be a superb stay.Autentické hodnocení od zákazníka Hotels.com
"housekeeping...."
pointed shower so when you turn on it sprays you. Pillows are small more like a square. Annoying.Autentické hodnocení od zákazníka Hotels.com
"Maze"
Great hotel but we had to travel through a maze to get to the hotel.Autentické hodnocení od zákazníka Hotels.com
wonderful experienceAutentické hodnocení od zákazníka Hotels.com
"Very centralized hotel location"
Very clean hotel with friendly staff and located between two major highways, however, a little difficult to reach the front door by car after traveling through neighborhoods.Autentické hodnocení od zákazníka Hotels.com
"Not worth the money."
I book this hotel a week before I went down. It was crazy expensive. I asked for a 2 bedroom I got a single king bed, with 3 people on the trip and my buddy has to sleep to sleep on a cot. They said the hotel is booked and there's no extra room. We used their gym and it was a joke. We have gym memberships but there was no LA fitness around the area. […] Their tv has signal issues, over half of the channels are flickering. We stayed at the double tree on our previous visit and it wa great. Never again holiday inn. Další informaceAutentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"Difficult to find"
The hotel is difficult to find -- even for GPS. The hotel uses a sports bar as its restaurant (dinners), and because the hotel is smack dab on the freeway, there are no walking options. Being so difficult to find, I was reticent to venture out, since it would take a long time to find my way back. The $20 credit for breakfast was nice, tho.Autentické hodnocení od zákazníka Hotels.com
"Loved it"
Loved the location of the hotel. I was about 5 or 10 minutes from everywhere I needed to be. Room was wonderful, the only few things was that the bed squeaked and we were under the ice machine or something because it ran all day until about 10 or 11. I also didn't realize that the rooms faced inside the hotel. Which makes since, since you are in a residential […] neighborhood. You do have to go through a residential neighborhood to get to the hotel. I almost passed the turn. Další informaceAutentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"Great Hotel"
This hotel is the best one I have stayed in in the area.Autentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"Needs updating"
The bathroom needs major updating. The bathtub drained very slowly. The fan barely worked so there was too much humidity when you took a shower. When you flushed the toilet you had to hold the handle down for way to long. Also it was very hard to find if you are out of state.Autentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"No free breakfast"
We researched hotel options and booked through Expedia and thought we were entitled to breakfast but found out it was not included. We could have found much better value using my company discount at other options. We ended up staying an additional day because we didn't wan to pack up an move for a day. Free breakfast would have made the difference. […] We will be more careful in the future and now understand different rates at the same hotel provide different options. Další informaceAutentické hodnocení od zákazníka společnosti Expedia
"Lumpy Pillows,Bitter Coffee,Topped w/h Xtr Charges"
Pillows were lumpy, like really lumpy. Heating system was primitive, pool area kept VERY cold (what is the point) Breakfast restaurant only services generic bitter coffee? Only thing going for this place is the bar inside "Legends". Stayed at a La Quinta up the road night before and it was far better.Autentické hodnocení od zákazníka Hotels.com
Odpověď hotelu Holiday Inn Austin-NW Plaza/Arboretum Area Tara - Thank you for taking the time to write about your stay. I would like to first apologize on behalf of my team for your experience. We have reviewed the pool readings and they have been maintained at 86 degrees, we are happy to discuss making an adjustment of pool temp. Sorry the coffee was bitter, you will be pleased to know it is a rainforest cafe certified bean from Costa Rica. We will check the brewers to ensure that process is being complete correctly. You will also be happy to know that Holiday Inn just released a new pillow standard that allows us to address the current pillow situation. We hope we have the new pillows in place by the next time you visit; I would love to host you personally.
"Great experience"
I've stayed here twice for a conference in the Arboretum area and have been happy with my stay both times. The room was clean and comfortable, the staff was friendly, the fitness center had working machines, the sports bar had a fantastic grilled chicken salad, there was free wireless, and there was a great coffee station in the lobby in the mornings...what […] more could I ask for? Overall, a great experience. Další informaceAutentické hodnocení od zákazníka Hotels.com
"Would stay here again"
The hotel was VERY clean. The only problem with our room was the hair dryer didn't work. They replaced it as soon as we called. Also we had to call for housekeeping service which was handled immediately. We only had decaf coffee in our room the 1st day. We requested regular coffee when we called for housekeeping and it was provided. Nice touch in reception […] area was the complimentary coffee in the morning and popcorn and flavored water in the afternoon. The breakfast in the cafe was very good and service was excellent. Další informaceAutentické hodnocení od zákazníka Hotels.com
Literally the best customer service I've experienced outside of luxury resorts. I'm temporarily using a wheelchair and the staff literally fell over themselves accommodating me. I can't recommend them enough.Autentické hodnocení od zákazníka Hotels.com
"Overall, not bad!"
We came in late Friday night (actually Saturday morning, around 1:30a), the staff was excellent; got right in. The parking lot was packed because the hotel was full. So finding a spot was a bit difficult. But my biggest complaint was we asked for a sofa bed because it was a king-bed room and we had 3 people staying in one room. We ended up with a recliner […] instead which only led to frustration. My son had to sleep on the floor on a pallet of extra pillows. But the hotel was very nice and accessible! Další informaceAutentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"Everything we needed was available"
My family had a blast. We came in and the front desk were very helpful. We actually added another guest and they were able to accomodate us immediately. We were visiting family and friend for my child's 4th birthday party and we felt really at home. Even though the kitchen was closed for the night when we arrived and settled in. The convenience of the […] WIFI service made it easy to find delivery. The breakfast was wonderful. The bed was comfortable and my stay was magnificent. I would stay there again. Další informaceAutentické hodnocení od zákazníka Hotels.com
"Old hotel but okay for a nights stay."
Front Desk was nice and helpful, however the quality of the hotel was not that great. Old design since it is an older hotel. The bathrooms are not that big and have old plumbing. The worst part of the visit was the big blower carpet fan that was right in front of my parents hotel room. You had to watch your step every time you left their room. Good […] enough hotel to stay at for a night or so but definitely nothing to brag about. Další informaceAutentické hodnocení od zákazníka Hotels.com
Great staff, nice hotel, would be good for kids because of the pools, kind of tricky to get to off of highway but not dificult and worth the couple extra minutes to get there, and a great sports lounge w/ good food. Will definately stay there again.Autentické hodnocení od zákazníka Hotels.com
"Great room, great rate."
I booked through hotels.com, rooms were nice and clean, I received a $20 dollar coupon for breakfast, and it was excellent. Easy to get to with a gps, will stay again in the future.Autentické hodnocení od zákazníka Hotels.com
"STUCK in ELEVATOR"
One of the worst stay... 1. The room didn't get clean up after we got back @ 1:45pm. Asked if it can be cleaned up after napping around 4pm and the answer is a BIG NO NO... 2. I WAS STUCK in the elevator... come on!!! Management should keep up with the maintenance and their staff!Autentické hodnocení od zákazníka Hotels.com
Odpověď hotelu Holiday Inn Austin-NW Plaza/Arboretum Area Thank you for taking the time to provide your experience. I would like to personally apologize to you for the challenges you encountered. Your room should have been cleaned when you wanted it cleaned and nothing different. I will share your experience with our team so we can ensure this does not happen in the future. We have an ongoing maintenance agreement with a national elevator company and I have spoken to them regarding your incident. We are both committed to our ongoing preventative maintenance program. I hope to serve you again on your next trip to Austin and we will make this right.
"Good stay until Breakfast......"
It was a good stay until breakfast. It took us over 10 minutes to be acknowledged and sat. Then another 10 minutes for drinks. Then another 10 minutes for our orders. Then waited another 20 minutes before asking the waiter about our order and he said "I'll go in the back and check." After a short wait he returns and says "WHAT DID YOU HAVE AGAIN?" We […] up and left. Having to wait close to an hour for breakfast was ridiculous. Další informaceAutentické hodnocení od zákazníka Hotels.com
"Toilet water puddle in room"
My family and I had to leave and find new hotel at 10:30 pm because we had a puddle of toilet water on carpet next to bed and my daughter got sock all wet. When I asked for a new room, manger said there was none that they were booked. :( also the description of rooms says every room has a sofa bed and only some rooms come with sofa beds. The room we […] got was small. Další informaceAutentické hodnocení od zákazníka Hotels.com
Odpověď hotelu Holiday Inn Austin-NW Plaza/Arboretum Area GV - Thank you so much for taking the time to provide your experience. We are dissapointed in the experience we provided for you and have shared with my team. Thank you for letting us know there are sites describing our rooms as all containing sleeper sofas, only a select few of our rooms actually have them. I hope to have the opportunity to serve you in the future...we will provide a much better experience for you.
Couldn't watch tv, cable was breaking up alot. Bed was hard.Autentické hodnocení od zákazníka Hotels.com
Odpověď hotelu Holiday Inn Austin-NW Plaza/Arboretum Area AVT - Thank you for your feedback. I would like to apologize for your experience with us. I have reviewed our satellite TV performance and all seems to be well. We would also love to offer a mattress topper to help with your comfort on your next trip...just let our front office team know and we are happy to place it on your bed prior to arrival. I hope to have a chance to serve you again.
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
It was good except the bed had a hole in the center and wasn't comfortable.Autentické hodnocení od zákazníka Hotels.com
Great place - just off the freeway in a residential area ... tricky to get there but nice.Autentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"Austin"
nice facility but difficult to get to in the corner of 3 main highways but hard to maneuver in and outAutentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
Odpověď hotelu Holiday Inn Austin-NW Plaza/Arboretum Area We would love more details regarding your experience. It would assist us in our spirit of continuous improvement.
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"Pretty good hotel"
The staff were a bit irritated with eachother when we first arrived. The hot tub was nice as well as the pool. Bedroom was decentAutentické hodnocení od zákazníka společnosti Expedia
The hotel needs to update the website - because there were things we did not get that was listed online. However, I did speak with the General Manager and he was accomodating to our concerns.Autentické hodnocení od zákazníka Hotels.com
"We enjoyed our stay"
We really enjoyed our stay at the Austin Holiday INN. Our room was clean and the staff was helpful.Autentické hodnocení od zákazníka Hotels.com
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
"Great value-Good location for shopping"
Very quiet and comfortable neighborhood, close to lots of good shopping. Location is a bit tricky because of major intersection off/on ramps, but with GPS, no problem. We stay here often and now they have wireless in the rooms...even better.Autentické hodnocení od zákazníka Hotels.com
"Nice hotel"
I spend 2 nights there and I never see such a fancy Halliday inn. The location was ok. But I will go there again if I had a chanseAutentické hodnocení od zákazníka společnosti Expedia
Tento host nezanechal poznámku.Autentické hodnocení od zákazníka Hotels.com
Recenze a hodnocení obsažené na těchto stránkách jsou subjektivními názory zákazníků a dodavatelů. Nevyjadřují ani neodrážejí názor společnosti Hotels.com. Společnost Hotels.com ani strany, které zajišťují poskytování hodnocení, nenesou odpovědnost za jakékoli škody libovolného druhu, ke kterým na základě použití těchto hodnocení může dojít.